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Highlands Residential Mortgage, Ltd. - Allen,...
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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John was great during my refinance. Things could have been communicateted a little better instead of last minute. But overall a good experience.
Reply from John Houston
November 16th, 2024 01:23 PM
Thank you, Jennifer, for taking the time to share your experience with Highlands Residential Mortgage, Ltd. I appreciate your feedback on communication and will certainly strive to make improvements in this area. I'm glad to know that your...
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Joe did an EXELLENT job of leading us thru the process step by step! He explained the process in layman's terms even I could understand! He was always available when we needed him! I will recomend him to anyone I know who needs help with their...
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Reply from Joe Boggs
November 4th, 2024 08:54 PM
I can't thank you enough Steven. Not only did I enjoy working with you I very much enjoyed getting to know you. I'll remain available to help you file your exemptions, review escrow analysis, or whatever I can to remain helpful for you and...
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Joe has excellent communication skills. He is very knowledgable about all aspects of lending and has a down to earth common sense about the process. He is kind and is VERY good with my clients which is very important to me.
Reply from Joe Boggs
November 4th, 2024 02:05 AM
Thank you, thank you Amber. You are a constant professional and I very much enjoy working with you. Your clients are always so responsive and kind.
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Michael Shasteen
It was anlong journey! It involved fixing my crediit, changing from a cash out to no cash out, getting special programs you name it but Micheal was with me thought all! I can say it was all worth it!
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Fantastic company with great morals. I will definitely recommend them.
Reply from Joe Boggs
October 21st, 2024 03:17 PM
Thank you so much Byron. We really enjoyed working with you........again.
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John was very helpful with our first home, but the second home was a disaster if there’s anyway, I can file a complaint with your company that would be great. The sellers agent was beyond upset to the point where they “chewed out” John for...
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Reply from John Helt
December 20th, 2024 07:18 PM
I'm really sorry to hear about your recent experience with me and Highlands Residential Mortgage, Ltd., Karina. It's clear that we didn't meet your expectations, and for that, I apologize. I was able to deliver on the first home purchase, so...
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More communication as well as John speaking in a professional manner. there were many times where he acted frustrated and was being irrational towards me and my wife, there were opportunities missed that came from poor education and poor communication...
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Reply from John Helt
December 19th, 2024 09:29 PM
Kyle, I am deeply concerned to read about the experience you had. There's no excuse for not communicating effectively and professionally, so I apologize sincerely for any frustration you felt. I am always seeking to improve and your feedback...
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Michael Shasteen
Communication was lacking. In fact, no calls texts or even emails were responded to in the last week prior to closing. I didn't have a clue what to tell the agent on the other side, nor was title able to get updates from lending. While I'm...
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communication and timeliness of it was where it needed to be. i felt confident he was handling his part of transaction without the need for me to oversee constantly. appreciated the effort put forward to an on time closing for this mutual client...
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Reply from John Helt
August 19th, 2024 02:26 PM
Thank you Gaye Lynn, i enjoyed working with you and your clients, I look forward to working with you in the future!
Jacque was great to work with and my clients received the clear to close early which is always nice. She was easy to communicate with and kept me informed throughout the process!
Reply from Jacque Murley
August 7th, 2024 04:14 PM
Thanks, Mandy! It was a pleasure working with you and your clients!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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