Fall City, Bellevue, WA
A Higher Standard of Lending
Bellevue, WA
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM(Open now)
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Reviews from Web
Excellent communication and prompt responses.
Reply from Michele Catoire
August 13th, 2026 07:59 PM
Marlo, I appreciate your feedback. I'm glad to hear that you were satisfied with the communication and response times. It's important to me to provide a seamless experience.
Michele was a pleasure to work with, guided us through the process very well, and answered all of our questions in a timely and thorough manner. She did everything she could to help make the process as comfortable and easy as she could.
Reply from Michele Catoire
July 16th, 2026 03:45 PM
Thank you, Malcolm, for your kind words. I'm pleased to hear that you found the process comfortable and that I could help answer all your questions. It was a pleasure working with you.
Michele was quick to get things done as they arose. She was always available to give advice when needed or asked. She was available on important things like signing closing docs or other documentation throughout the process. Michele is amazing...
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Reply from Michele Catoire
May 13th, 2026 01:49 PM
Thank you, Kimberlea, for sharing your experience. I'm glad I could be there for you throughout the process and assist with what you needed. It's appreciated to know that you'd choose to work with me again in the future.
Michele is a true professional...full of knowledge and tons fo experience.
I have been referring her to my Clients for decades.
Reply from Michele Catoire
August 30th, 2025 12:28 PM
Thank you so much, Monique. I truly appreciate your kind words and the trust you've placed in me by referring your clients over the years. It's been a pleasure working with you and being able to support your clients' needs in the mortgage process....
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Willing to take phone calls and answer questions
We have carried mortgages on 6 different properties over the years. Plus we have dealt with more lenders when we refinanced several times. Michele Catoire has, of the many lenders, been the most helpful and approachable. She made herself available...
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Absolutely loved working with Michele! Her knowledge and insight throughout the process was invaluable.
Excellent communication and knowledge
Michele was fantastic, but I felt there were some unfortunate delays towards them end of the process, possibly due to the underwriting. Michele showed great communication and I had a great experience with her.
Michele worked through some challenging circumstances that with this transaction that were not her fault and still was able to quickly get us back on track to close!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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