Cornerstone First Mortgage - Dayton, OH — 4.93★ Mortgage Loan Officer in Dayton, OH

Detailed explanations

Reply from Brent Oskey

January 13th, 2025 05:06 PM

I'm thrilled to hear that you were pleased with the service, Odilia. Providing detailed explanations is key to ensuring you understand every step of the mortgage process. It's great to know this was effective for you. Thank you for taking the...

The support and assistance during the process was always great and quick responses to my questions.

Very well rounded team, available at almost times to answer questions and inform you of things you may lack knowledge on, communicated information or things needed very well.

Reply from Owner

July 13th, 2024 06:30 AM

We're thrilled to hear your positive feedback, Holden! Our team at Thrive Mortgage prides itself on availability and clear communication. We understand how important it is to keep our clients informed and answer all questions promptly. Your...

Very well rounded team, available at almost times to answer questions and inform you of things you may lack knowledge on, communicated information or things needed very well.

Reply from Michael Romano

July 13th, 2024 06:30 AM

We're thrilled to hear your positive feedback, Holden! Our team at Thrive Mortgage prides itself on availability and clear communication. We understand how important it is to keep our clients informed and answer all questions promptly. Your...

Very informative team, open to answer questions and take calls at almost all times and communicated well.

Reply from Michael Romano

January 13th, 2025 12:22 AM

We're delighted to hear that you found our team very informative and open to answering questions, Holden. We always strive to be available and communicate effectively with our clients. Your rating of 4.83 out of 5 stars means a lot to us here...

Very well rounded team, available at almost times to answer questions and inform you of things you may lack knowledge on, communicated information or things needed very well.

Reply from Owner

July 22nd, 2024 12:00 AM

We're thrilled to hear your positive feedback, Holden! Our team at Thrive Mortgage prides itself on availability and clear communication. We understand how important it is to keep our clients informed and answer all questions promptly. Your...

The customer service provided was okay but regarding communication as far as expected emails and documentation to continue to proceed with closing. As I work during the day, it was challenging to check constantly on a daily basis my personal...

Easy to talk to, and always willing to answer all my calls and answer any questions I had. Which is great for a first time home buyer, he made me extremely comfortable and confident with the entire experience.

Reply from Dylan Bunch

January 13th, 2025 05:15 PM

I'm really pleased to hear that you felt comfortable and confident throughout your experience, Eric. It was my pleasure to be available for you and answer all your questions. As a first time home buyer, it's crucial to understand every step...

We have used Thrive twice now and have had great experiences both times.

Reply from Michael Romano

January 13th, 2025 12:22 AM

So glad to hear you've had great experiences with Thrive Mortgage, Kelsey. On behalf of the Mike Romano Team, we're thrilled to have been able to assist you not once, but twice. Your 5-star rating is greatly appreciated. We look forward to...

An explanation as to why I received a clear to close email and the title company reached out to set up a time to close the follow day. Everything was set up to close and I get a last minute call about some issues with items from the appraisal...

Reply from Michael Romano

January 13th, 2025 12:22 AM

Hi Joshua, we sincerely apologize for the confusion and inconvenience you experienced. We understand how important clear and timely communication is during the mortgage process. It sounds like we fell short in meeting your expectations, and...