Zack Cervantes
Builder Sales Manager
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integr... Show More
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Reviews from Web
Everyone was very professional and helpful during my process. The communication was excellent because the team answered all my questions very fast. It was great that I could talk to them even on weekends, which made the whole experience easy...
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Zack Cervantes has received a review with 5 star rating from Lagoon A L
Reply from Owner
August 27th, 2026 02:38 PM
Thank you, Lagoon, for the perfect rating! I appreciate it and am here to help if you need anything in the future.
The loan was pulled through quickly given complexity of my financial situation. Zack was responsive and accomendating.
Reply from Zack Cervantes
September 3rd, 2026 09:13 PM
Li, I appreciate your feedback and am glad that I could assist with your loan despite the complexity of your financial situation. It's good to know that you found me responsive and accommodating. If you have any further questions or need assistance,...
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Excellent! Zack is very experienced and goes through each step with you. I felt at ease and connected with Zack on a personal level, which is important going through a big life event.
Reply from Owner
August 20th, 2026 08:10 PM
Thank you, Lisa, for sharing your experience. I'm glad to hear that you felt at ease and connected with me during this important process. It's great to know that my experience helped make this life event smoother for you.
The portal was straightforward, ease of use in terms of technology and navigation. I went through a horrible process of 7 weeks with a previous large bank lender and it was antiquated and loan processor very inexperienced and non supportive...
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Reply from Zack Cervantes
September 3rd, 2026 09:13 PM
I'm thankful for your kind feedback, Anna. It's great to know that you found the portal straightforward and easy to use. I'm sorry to hear about your past experience, and I'm pleased that I could provide you with a more supportive process....
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Prompt, friendly team. Made the process very easy
Reply from Zack Cervantes
September 3rd, 2026 09:13 PM
I'm pleased to hear that you found the team prompt and friendly, Baris. It's good to know that the process was made easy for you. If you have any more feedback or need assistance, feel free to reach out.
The process was fast, portal was user friendly and kept us updated throughout the procecss with the appropriate status, removing the guess work on where we are in the process. Overall, a great experience and would recommend NAF to those seeking...
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Reply from Zack Cervantes
September 3rd, 2026 09:13 PM
Thank you, Frances, for sharing your experience. I'm glad to hear that the portal was user-friendly and kept you updated effectively. It's wonderful to know you had a great experience, and I appreciate your recommendation. If you have any further...
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Thanks for making the process so smooth!
Reply from Zack Cervantes
September 3rd, 2026 09:13 PM
I'm grateful for your kind words, Charlotte. It's nice to know that you found the process smooth. If there's anything else you need, please let me know!
Easy and fast response . clear answers . I'm glade I found them.
Reply from Zack Cervantes
September 3rd, 2026 09:13 PM
I'm happy to hear that you found the responses easy and fast, Remon. It's appreciated to know that you appreciate the clear answers. If you need any more assistance, I'm here to help.
Quick, responsible, and a very smooth process. Thanks
Reply from Zack Cervantes
September 3rd, 2026 09:13 PM
I appreciate your kind words, Jiahui. It's great to know that you found the process quick and smooth. If you ever need anything else, feel free to reach out.
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About
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing