Mickie Lucas, Ruoff Mortgage
Loan Officer | NMLS# 890736 | Ruoff Mortgage NMLS#...
Additional Licenses: NMLS# 890736.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
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closed
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Mickie Lucas, Ruoff Mortgage has received a review with 5 star rating from Brent B
Reply from Mickie Lucas, Ruoff Mortgage
December 30th, 2025 06:56 PM
Thank you for the high rating, Brent. If you have any additional feedback or need assistance in the future, feel free to reach out.
Mickie was on top of everything and got the process moving and closed in a very prompt manner. We always knew where we were in the process and what else was needed.
Reply from Mickie Lucas
December 29th, 2025 04:20 PM
Thank you, Brent, for sharing your experience. I'm pleased to hear that you felt well-informed throughout our process and that we could move things along promptly. Your feedback is greatly valued, and I'm glad I could assist effectively. Should...
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Mickie Lucas made it excellent!! She was so fabulous to work with and made the process so smooth !!! The online tools Ruoff provides are very helpful to see the progress of each step. But big big kudos to Mickie Lucas!!!!
Reply from Mickie Lucas
December 22nd, 2025 02:54 PM
I truly appreciate your kind words, Amy. It's wonderful to know that you found the process smooth and that the online tools were helpful. I'm glad I could make such a positive impact on your experience. Thank you for taking the time to share...
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Our loan officer was always available and made the process easy
Reply from Mickie Lucas
September 10th, 2025 07:56 PM
It's great to hear that you found the process easy and that I was available when you needed assistance, Christie. Ensuring a straightforward experience is important to me, and your positive feedback is truly appreciated. Thank you for taking...
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Mickie was so helpful, kind and punctual!
Too many surprises and curveballs. Very frustrating.
Super fast communication
Reply from Mickie Lucas
December 30th, 2024 04:25 PM
Hi Elise, Thank you for your kind words and for taking the time to leave such a great review! I'm thrilled to know that you appreciated the quick communication. Serving you was a pleasure. Your satisfaction is my top priority at Ruoff Mortgage....
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Up to date and easy to contact
Reply from Mickie Lucas
December 5th, 2024 10:31 PM
I'm glad to hear that you found our process to be up-to-date and that you appreciated the ease of contact, Alyssa! Your 5-star review means a lot to us at Ruoff Mortgage. We strive to provide top-notch service, and your feedback helps us ensure...
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Everything was explained very well and every step was done in a timely fashion. No issues at all.
Reply from Mickie Lucas
November 15th, 2024 07:07 PM
Thrilled to hear your experience with Ruoff Mortgage went smoothly, Craig! I strive to make the process as clear and efficient as possible and I'm glad that came across in our interactions. Your positive feedback means a lot to me, thank you...
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Loan butler is great and Mickie had everything handled for us!
Reply from Mickie Lucas, Ruoff Mortgage
September 9th, 2024 04:35 PM
Thank you so much! You guys are awesome to work with!
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About
Additional Licenses: NMLS# 890736.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 890736
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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