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Texas Consumer Complaint Disclosure Statement Contact Information Corporate Address: Hometrust Mortgage Company 5353 W. Alabama, Suite 500 Houston, Texas 77056 Corporate Phone: (713) 369-4000 Corporate Email: info@hometrust.com NMLS: 149932 (www.nmlsconsumeraccess.org) Equal Housing Opportunity We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers in obtaining housing because of race, color, religion, sex/gender, disability, familial status, national origin, or any other protected classes under state or local law. Licenses Hometrust Mortgage Company conducts business only in the following states: Alabama Consumer Credit License #21469 (Other Trade Names: Home Mortgage of America, Inc ) Colorado Mortgage Company Registration (Other Trade Names:None) Florida Mortgage Lender Servicer License #MLD791 (Other Trade Names: Home Mortgage of America, Inc ) Georgia Mortgage Lender License #24278 (Other Trade Names: HT Mortgage Company) New Mexico Mortgage Loan Company License #03476 (Other Trade Names: None) Tennessee Mortgage License #113075 (Other Trade Names: Home Mortgage of America, Inc ) Texas - SML Mortgage Banker Registration (Other Trade Names: None) Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. All rights reserved. No section of this Website may be framed (iFrame) within another website without the approval of Hometrust Mortgage Company. Texas Consumer Complaint Disclosure Statement HOMETRUST MORTGAGE COMPANY IS LICENSED UNDER THE LAWS OF THE STATE OF TEXAS AND BY STATE LAW IS SUBJECT TO REGULATORY OVERSIGHT BY THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING. ANY CONSUMER WISHING TO FILE A COMPLAINT AGAINST HOMETRUST MORTGAGE COMPANY SHOULD COMPLETE, SIGN, AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE DOWNLOADED AND PRINTED FROM THE DEPARTMENT’S WEB SITE LOCATED AT WWW.SML.TEXAS.GOV OR OBTAINED FROM THE DEPARTMENT UPON REQUEST BY MAIL AT THE ADDRESS ABOVE, BY TELEPHONE AT ITS TOLL-FREE CONSUMER HOTLINE AT 1-877-276-5550, BY FAX AT (512) 475-1360, OR BY E-MAIL AT SMLINFO@SML.TEXAS.GOV. THE DEPARTMENT MAINTAINS THE MORTGAGE BROKER RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN TYPES OF JUDGMENTS AGAINST A MORTGAGE BROKER OR LOAN OFFICER. NOT ALL CLAIMS ARE COMPENSABLE AND A COURT MUST ORDER THE PAYMENT OF A CLAIM FROM THE RECOVERY FUND BEFORE THE DEPARTMENT MAY PAY A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT SUBCHAPTER F OF THE MORTGAGE BROKER LICENSE ACT ON THE DEPARTMENT’S WEB SITE REFERENCED ABOVE.
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5.0
Encompass
B
Blake F
New Waverly, TX
Posted on October 31st, 2022 07:19 PM
Mary has helped us through multiple moves. What can I say but she’s the best! Thanks Mary!
5.0
Encompass
A
Albert A A
San Antonio, TX
Posted on October 26th, 2022 02:12 PM
Fast service. Caroline’s communication was top notch. I am busy with work and I’m in meeting after meeting weekly, but she stayed on top of everything and emailed immediately if I was missing anything. We were able to close within the 30 days....
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5.0
Encompass
J
Juanita T
Katy, TX
Posted on September 6th, 2022 07:08 PM
Mary and Caroline worked tirelessly on getting the loan approved for us!From the initial email until closing day, they made sure to keep us updated with all the information regarding our first home loan. They were quick and efficient and we...
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5.0
Encompass
M
Michael M
Hockley, TX
Posted on August 17th, 2022 03:25 PM
Amazing effort and help.
5.0
Encompass
R
Roxie R C
Missouri City, TX
Posted on June 9th, 2022 12:22 PM
Mary and Caroline made our experience so easy. They are exceptional with their customer service and efficiency. We have already recommended them to several of our friends.
4.16
Encompass
R
Rory L W
Richmond, TX
Posted on June 3rd, 2022 01:36 AM
Good communication
5.0
Encompass
D
Darian M B
Houston, TX
Posted on May 28th, 2022 01:48 AM
MARY IS ALWAYS SO EASY TO WORK WITH AND A PLEASANT EXPERIENCE. SHE HAD DONE MY LAST 5 LOANS AND ALWAYS RECOMMEND HER TO FAMILY AND FRIENDS.
5.0
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Lillian P B
Spring, TX
Posted on May 5th, 2022 11:20 PM
The online communication was great as I have a very busy work schedule so it was great to have access to documents 24/7 as well as to be able to upload the requested documents into the portal.
5.0
Encompass
J
Jose L L
Alvin, TX
Posted on April 24th, 2022 06:11 PM
Good /communication/ andgood racomendation from my realtor agent.,
5.0
Encompass
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Steven C B
Sugar Land, TX
Posted on April 2nd, 2022 05:59 PM
We have bought a few homes and by far Mrs. Titel and her team have been most excellent! I was waiting for a financial colonoscopy and I never had one! Thank you so much Mary and Caroline!!

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