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Kristen Hassan, Ruoff Mortgage
Senior Loan Officer | NMLS# 2359870 | Ruoff Mortga...
Additional Licenses: NMLS# 2359870.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and ... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM(Open now)
Thu
9 AM to 5 PM
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Reviews from Web
Kristen and Ruoff have been great! Kristen made it so easy to ask any questions. I love that I was able to do most of the process through email which made it easier to continue on with life, work, and buying/selling. I’ll recommend to everyone!...
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Everything went smoothly!
Reply from Kristen Hassan | NMLS# 2359870 | Ru...
February 28th, 2024 09:40 PM
I'm glad to hear that everything went smoothly for you, Megan! It's my goal to make the mortgage process as seamless as possible for my clients. It was a pleasure helping you guys purchase your very first home. Thank you for taking the time...
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I thought the final underwriting was a little frustrating, but I understand.
Reply from Kristen Hassan | NMLS# 2359870 | Ru...
February 28th, 2024 09:45 PM
I appreciate your feedback, David. The underwriting process can indeed be a bit challenging, but it's an essential part of providing a secure loan. I'm sorry for any frustration it caused. Your understanding and patience are greatly appreciated....
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She was knowledgeable and very helpful, very prompt on responding back to my emails and letting me know about updates , wonderful service overall ! Loan butler made the process very easy.
Reply from Kristen Hassan | NMLS# 2359870 | Ru...
February 28th, 2024 09:47 PM
Thank you, Thomas! Your words mean a lot to me. I'm glad to hear that you found my service helpful and efficient. I aim to keep my clients well informed and make the loan process as easy as possible using tools like Loan Butler. The highest...
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Kristen is amazing !!
Reply from Kristen Hassan | NMLS# 2359870 | Ru...
February 28th, 2024 09:50 PM
Thank you so much for the glowing review, Hannah! I'm delighted to hear that you had a positive experience with me at Ruoff Mortgage. Your satisfaction is incredibly important to me, and your feedback validates the effort I put into ensuring...
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Kristen was amazing made the whole process very easy and would love to work with her if we ever need to do it again
Reply from Kristen Hassan | NMLS# 2359870 | Ru...
February 28th, 2024 10:04 PM
I'm absolutely delighted to hear that you found the process easy and beneficial, Jewelyin. Your feedback truly means a lot to me and the entire team at Ruoff Mortgage. It was a pleasure to assist you and if there comes a time when you require...
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I recommend Kristen to anyone. She was so sweet and answered all my crazy questions. No matter what time of day it was, she got back to me fast. Kristen was so understanding and I just loved working with her! Couldn’t have asked for a better...
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Reply from Owner
February 28th, 2024 10:06 PM
Thank you so much for the glowing review! It was so much fun assisting you in your home buying journey. Answering all of your questions is exactly what I'm here for. It's heartwarming to know that you were so satisfied with my service. Remember,...
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I recommend Kristen to anyone. She was so sweet and answered all my crazy questions. No matter what time of day it was, she got back to me fast. Kristen was so sweet and I just loved working with her! Couldn’t have asked for a better person...
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Reply from Kristen Hassan | NMLS# 2359870 | Ru...
February 28th, 2024 10:07 PM
Thank you so much for the glowing review! It was so much fun assisting you in your home buying journey. Answering all of your questions is exactly what I'm here for. It's heartwarming to know that you were so satisfied with my service. Remember,...
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Kristen did amazing! She was very quick to respond at any time I needed her. We closed in about 21 days which was super quick and awesome!
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About
Additional Licenses: NMLS# 2359870.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
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Positions
- Ruoff Mortgage - Senior Loan OfficerMay 16th, 2022 - Current
Addresses and Serving Areas
Other Serving Areas
Year Started
2022
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 2359870