Kelly Wallace NMLS # 196677
Mortgage Loan Originator
As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of certain assets of American Advisors Group (AAG), we brought the industry’s top r... Show More
Location & Business Hours
Business Hours
Sat
7 AM to 4 PM
Sun
7 AM to 4 PM
Mon
7 AM to 4 PM
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None as LO have no control of information to communicate with their clients.
Communication....from everyone involved in the process.
Reply from Kelly Wallace NMLS # 196677
May 20th, 2025 01:48 PM
I'm glad to hear that the communication throughout the process met your expectations. It was a pleasure to assist you, and I appreciate your feedback on our team's efforts.
Everything was explained to me in a way I could understand. Everyone was professional and easy to communicate with
Reply from Kelly Wallace NMLS # 196677
May 22nd, 2025 04:08 PM
I'm glad to hear that everything was explained clearly and that you found our team professional and easy to communicate with. Your feedback is greatly appreciated, and it was a pleasure assisting you.
Kelly Wallace was very kind, patient, knowlegable in speaking with me and discussing a plan to help my life situation. He always calls back and checks in to see how everything is going and being handled. Customer Reps and all involved with...
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Reply from Kelly Wallace NMLS # 196677
April 30th, 2025 01:43 PM
I'm thrilled to hear that you found our discussions helpful and that the support from our team has been reassuring during this process. It was my pleasure to assist you, and I'm grateful for your kind words. Please don't hesitate to reach out...
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Kelly was very Knowledgeable and helpful
Reply from Kelly Wallace NMLS # 196677
April 29th, 2025 04:54 PM
I'm thrilled to hear that you found my assistance knowledgeable and helpful. It was a pleasure working with you at Finance Of America - Reverse Mortgage. If you have any further questions or need assistance, feel free to reach out.
Its was great. Easy, simple and knowledgeable
experience. Thanks so much .
Reply from Kelly Wallace NMLS # 196677
April 22nd, 2025 01:59 PM
I'm thrilled to hear that you had an easy and knowledgeable experience, Joyce. Thank you for your kind words. It was a pleasure assisting you with your reverse mortgage needs.
Kelly & Charlotte provided a great CX!
Reply from Kelly Wallace NMLS # 196677
April 22nd, 2025 01:59 PM
Thank you, Bryan, for your positive feedback. I'm glad to hear that both Charlotte and I were able to provide you with a great customer experience. Your satisfaction is important to us at Finance of America - Reverse Mortgage.
Personal touch
Reply from Kelly Wallace
April 22nd, 2025 01:59 PM
I'm glad to hear you appreciated the personal touch in our service. It was a pleasure assisting you with your reverse mortgage needs. Thank you for your kind words.
My Loan Rep, Kelly and the Loan Department person, Tiffany were excellent . The remainder of the loan staff semms loke they did not have their act together . They need more and more information which should have been asked at application. I.e....
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It was a long journey for both of us. I am not at home to have easy access to my documents and records, so gathering the information was not simple. He and Charlotte patiently worked with me over the entire process. They gave eay to understand...
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Reply from Kelly Wallace
April 22nd, 2025 02:00 PM
I'm thrilled to hear that you had a positive experience, Lynn. It was a pleasure working with you throughout the process. Charlotte and I are glad we could provide the guidance and support you needed. Thank you for your recommendation, and...
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About
As an industry-leading reverse mortgage lender, we bring a proven track record of never taking our customer’s trust for granted. With our recent acquisition of certain assets of American Advisors Group (AAG), we brought the industry’s top retail and wholesale platforms under one roof, firmly establishing Finance of America as the undisputed industry leader.
Products & Services
Mortgage Loan Officer
Specialities
Reverse Mortgage Services
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Year Started
1998
Time Zone
Pacific Standard Time (PST)
Licenses
- AZ,CA,CO,IL,IN,LA,MO,MT,NM,PA,TX
- NMLS # 196677
- AZ License/Registration #: 1002840
Disclaimer
These materials are not from HUD or FHA and were not approved by HUD or a
government agency.
Finance of America Reverse LLC is Licensed Mortgage Banker in the State of New
York, but this site is not authorized by the New York State Department of Financial
Services. No mortgage solicitation activity or loan applications for properties located in
the State of New York can be facilitated through this site
Finance of America is a division of Finance of America Reverse LLC which is licensed
nationwide | Equal Housing Opportunity | NMLS ID # 2285 (www.nmlsconsumeraccess.org) | 8023 East 63rd Place, Suite 700 | Tulsa, OK 74133
|AZ Mortgage Banker License #0921300 | Licensed by the Department of Business
Financial Protection and Innovation under the California Residential Mortgage Lending
Act | Georgia Residential Mortgage Licensee #23647 | Kansas Licensed Mortgage
Company | Massachusetts Lender/Broker License MC2285: Finance of America
Reverse LLC | Licensed by the N.J. Department of Banking and Insurance | Licensed
Mortgage Banker -- NYS Department of Financial Services| Rhode Island Licensed
Lender | Not all products and options are available in all states | Terms subject to
change without notice | For licensing information go to: www.nmlsconsumeraccess.org
The company does not do business as Finance of America in CA, NM, NY, and OK.