

JoNell Empereur
Personal Banking & Retail Lending | NMLS # 1221243

JoNell is here to serve the needs of her local community members. She will help you take advantage of convenient banking products like the online mortgage application and online bill pay.
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JoNell was always quick yo to answer any of our questions. Very knowledgeable & professional in every piece of the process. Her Bubbly personality always makes everything seem more fun as well ;)
Reply from JoNell Empereur
September 3rd, 2025 07:08 PM
Thank you for the review! We are happy to hear about your experience.
Everything
Reply from JoNell Empereur
July 14th, 2025 04:40 PM
We are glad to hear you enjoyed working with National Exchange Bank & Trust. Congratulations on your new home.
Better communication would have been appreciated. At times it seemed like we were an afterthough. Calling rather than sending emails is a better way to communicate. I do appreciate how fast JoNell got the first loan done prior to the HELOC...
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Reply from Karri Oelke
July 7th, 2025 10:39 PM
Thank you for taking the time to share your experience with us. We are sorry to hear that our communication didn’t meet your expectations. Feeling like an afterthought is never acceptable, and we sincerely apologize for any frustration that...
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JoNell is a very positive person with a great personality. She was very thorough and informative.
Reply from JoNell Empereur
June 2nd, 2025 02:51 PM
We appreciate the positive review. Thank you for taking time to share your experience!
JoNell has awesome communication and is very quick and efficient in what she does. She made the whole process very easy!
Reply from JoNell Empereur
May 8th, 2025 02:31 PM
We appreciate the positive review. Thank you for taking time to share your experience! We are glad to hear you enjoyed working with National Exchange Bank & Trust. Congratulations on your new home.
I thought Jonell did an awesome job ,,, but the NEW format she was working with seemed to have WAY too many questions and irrelvant topics. The whole process seemed to drag on and take double , if not triple the time she estimated it should...
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Reply from JoNell Empereur
November 15th, 2024 03:47 PM
Thank you for your review. We will be sure to share your feedback with the entire team.
Very helpful and easy to work with.
Reply from JoNell Empereur
November 15th, 2024 04:06 PM
We appreciate the review; thank you for sharing!
She was kind and knowledgeable and made sure we had all the information in order to make this a success.
Reply from JoNell Empereur
November 8th, 2024 06:23 PM
Thanks for sharing your experience and taking the time to write a review.
Was fantastic experience. Very professional Ty very much!😎
Reply from JoNell Empereur
November 8th, 2024 06:24 PM
We appreciate the review; thank you for sharing!
JoNell worked so hard to make things happen. She was always there to answer any question. She responded right away by email or a call. I really appreciated her support and knowledge. I recommend JoNell Emperor to any and all looking for a lender....
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Reply from JoNell Empereur
November 8th, 2024 06:30 PM
It’s good to hear from you. We hope you are getting settled into your new home. Congratulations!
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About
JoNell is here to serve the needs of her local community members. She will help you take advantage of convenient banking products like the online mortgage application and online bill pay.
Products & Services
Financial Advisor
Banker
Specialities
Home Equity Line of Credit (HELOC)
Adjustable Rate Mortgage (ARM)
Fixed Rate Mortgage
Lot Loans
Home Construction Loans
Personal Loans
Installment Loans
Personal Line of Credit
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Addresses and Serving Areas
Primary Serving Area
Year Started
1933
Time Zone
Central Standard Time (CST)
Licenses
- NMLS # 1221243