Jeff Hawks at CrossCountry Mortgage
Senior Vice President of Lending | NMLS #904668
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Canton, GA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considerin... Show More
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Jeff was great at first but as processed continued he became less responsive to emails. He never called me as promised to discuss the "new program" I qualified for to qualify me for my loan based on assets. He never explained to me why my interest...
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Jeff and his team were helpful and were responsive to all of our issues .
Reply from Jeff Hawks at CrossCountry Mortgage
September 14th, 2026 02:11 PM
Philemina, I'm grateful for your kind words about my team and me. It's good to know that we could be helpful and responsive to all your issues. If there's anything more you need, please feel free to reach out.
Jeff and his team kept me informed every step of the process answer right away when i called text or sent email he was
Reply from Jeff Hawks at CrossCountry Mortgage
September 14th, 2026 01:24 PM
Dawanda, I'm pleased to know that you felt informed every step of the way and that my team and I were responsive to your calls, texts, and emails. Thank you for sharing your experience with us.
I would say the overall process went well in that I was able to close on time, date-wise. However, I expected significantly more transparency and communication throughout the process. There were several instances where my inquiries went unanswered,...
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Reply from Jeff Hawks at CrossCountry Mortgage
September 7th, 2026 05:26 PM
Annette, I appreciate your detailed feedback and am sorry to hear about the communication and transparency issues you faced during the process. Your concerns about the interest rate and document accuracy are important, and I'm committed to...
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I was pleased that we did get over the goal line however; I felt that some things were left to the very last minute even though I never allowed more than a few hours for my response to any request. I provided some docs a couple of times and...
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Reply from Jeff Hawks
September 1st, 2026 07:47 PM
Jennifer, thank you for sharing your thoughts. I'm glad we reached the goal line and that my commitment to our agreement was valuable to you. I apologize for any last-minute concerns you experienced and appreciate your patience throughout the...
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Jeff and the team worked assiduously and consistently to make the closing successful prompt and the right time
Reply from Jeff Hawks
August 12th, 2026 05:07 PM
Lesa, I'm pleased to hear that you felt the closing process was successful and timely. Thank you for acknowledging the hard work of my team and me.
The home processing was fast and the team was professional. Stephanie , Misti and Jeff was awesome.
Reply from Jeff Hawks
August 12th, 2026 07:44 PM
Avadorn, I'm glad to hear that you found the home processing fast and my team's professionalism impressive. It's great to know that Stephanie, Misti, and I could provide a positive experience for you. Thank you for your kind words!
I understand Im not the only client but communication could've been better and when I expressed that I was talked down to.
Reply from Jeff Hawks
August 11th, 2026 04:17 PM
Jemekya, I appreciate you sharing your experience. I'm sorry to hear that communication didn't meet your expectations and for any instance where you felt talked down to. Please reach out to me directly so we can discuss this further and improve...
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The fact that they got this ITIN loan done in the timeframe we needed! Thank you!!!
Reply from Jeff Hawks at CrossCountry Mortgage
August 10th, 2026 01:31 PM
Lakisha, I'm happy to know that we could complete the ITIN loan within your required timeframe. Thank you for trusting me with this important process!
Horrible experience. The documentation was consistently incorrect. The lenders credits "offered" during initial discussions ended up being a total of $129... not what we expected at ALL. Follow up regarding issues or concerns were ALL initiated...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Canton, GA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #904668 | Branch NMLS #2804003
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Conventional Home Loan
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Year Started
2003
Time Zone
Pacific Standard Time (PST)
Licenses
- 904668
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095