

Janice Lake
Branch Manager | NMLS# 240568

Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations... Show More
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Reviews from Web
Constant communication and compassion when we had a death in family that set us back a couple of days
Janice worked so hard to get us in the house. She is just awesome! I can't give thanks enough to everybody that we worked with. Thank you again!!
Very helpful and timely
Reply from Janice Lake
August 3rd, 2026 02:41 PM
Lafonda, I appreciate your feedback. I'm glad to know you found my assistance helpful and timely. If you ever have more questions or need further assistance, feel free to reach out.
Janice and her were personable and professional. The process of purchasing a home was simple with this Envoy team. They answered all our questions, provided some guidance to us and were very prompt in responding to our questions.It was an absolute...
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Reply from Janice Lake
July 10th, 2026 06:16 PM
Paul, I appreciate your kind words about my team and me. I'm glad to hear that the home purchasing process was straightforward for you and that you felt supported with prompt responses and guidance. It was a pleasure working with you as well,...
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Things went quite Smoothl. i I enjoy everything happening electronicall. My only wish is that all the paperwork requests could happen at once and not so spread out so I could allot the correct amount of time. Probably not possible so still...
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Reply from Janice Lake
June 23rd, 2026 01:07 PM
I'm pleased to hear that you enjoyed the electronic process, Jacob. I understand your feedback about the timing of paperwork requests and appreciate your understanding. If there's anything I can assist with in the future, please feel free to...
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Janice was very professional, very knowledgeable . She was also VERY patient and helpful with all the steps required to go through the escrow process.
Reply from Janice Lake
June 11th, 2026 04:46 PM
Thank you for your kind words, Anita. I'm glad to hear that you found my professionalism and patience helpful throughout the escrow process. If you need any more assistance or have questions in the future, please feel free to reach out.
Janice is very quick to respond, always friendly, and open to questions. She never makes one feel rushed or unimportant. She really knows her stuff and explains it very well. She is very intelligent and articulate and keeps you up to date every...
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Reply from Janice Lake
June 3rd, 2026 03:15 PM
I'm pleased to hear that you felt well-informed and valued throughout the process, Roger. Keeping clients updated and ensuring they never feel rushed is important to me. If you have any more questions or need assistance in the future, I'm always...
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Easy online paperwork, quick approval, financing, and closing!
Reply from Janice Lake
June 2nd, 2026 07:25 PM
I'm grateful to hear that you found the online paperwork easy and the process of approval, financing, and closing quick, Shawn. If there's anything more I can do for you in the future, please don't hesitate to let me know.
Fast replies and clear, consistent communication. Highly recommend.
Reply from Janice Lake
May 7th, 2026 02:33 PM
Thank you for your kind words, Albanidia. I'm pleased that you found the communication clear and consistent. Your recommendation is greatly appreciated, and if you ever need further assistance, I'm here to help.
Everything was explained well.
Any questions we had were answered quickly.
A very pleasant experience from start to finish.
Reply from Janice Lake
March 20th, 2026 06:20 PM
It's wonderful to hear that your experience was pleasant from beginning to end, Lisa. Ensuring that all your questions are addressed promptly and thoroughly is always my goal. Should you have any further inquiries or require assistance in the...
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About
Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations across the U.S. Licensed in 49 states, Envoy branches provide outstanding customer service by offering a full menu of loan products with the tools, expertise and technology needed to support all functions of the mortgage process. For more information, visit http://www.EnvoyMortgage.com. Envoy Mortgage, Ltd. NMLS #6666.
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- NMLS # 240568
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