Gareth Thomas
Senior Branch Manager | NMLS 177403 | GRMA 26966
I have more than 15 years of managing, loan origination, and operations experience. I understand the needs of Silverton’s loan originators, having trained and tutored many successful originators and operations staff. I assist branch manag... Show More
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We did not receive any introductions on who was who when we first began the loan process. For example, we never were explained the process of each step and who we were going to be working with. We would just receive emails from various people...
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Reply from Gareth Thomas
October 15th, 2024 12:34 PM
Thank you for your feedback, Savannah. I'm sorry to hear that your experience with Silverton Mortgage didn't meet your expectations. It's important for us to set clear expectations and maintain open lines of communication with our customers,...
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I receive marketing emails from Gareth, I was looking to build a mutual business relationship as this is the first deal that I gave to him. That will not be the case as he has never returned a phone call nor has he called to thank me for referring...
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Reply from Gareth Thomas
October 15th, 2024 12:48 PM
I'm truly sorry to hear about your experience, Tywona. It's our priority to build strong, effective relationships with our clients at Silverton Mortgage, and it's disappointing to hear that it didn't meet your expectations this time. Your feedback...
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The entire process was made easy and tender was available any time we needed assistance
Reply from Gareth Thomas
October 7th, 2024 02:30 PM
Thank you for your valuable feedback, Terry. We're delighted to hear that you found the process easy and that we were readily available to assist you. At Silverton Mortgage, we strive to provide efficient and accessible service to all our customers....
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Silverton Mortgage and every person that worked with us during our loan was exceptionally focused on customer service and taking care with communication and problem-solving. This team did an amazing job!
Reply from Gareth Thomas
October 7th, 2024 02:26 PM
I'm honored to hear such positive feedback, David! Your experience with us is exactly what we aim for. Ensuring clear communication and effective problem-solving is our priority during the loan process. The fact that you found our team amazing...
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Attitude, helpfulness, following up, just everything !!
Reply from Gareth Thomas
October 7th, 2024 02:24 PM
It's wonderful to hear that you had a positive experience with us. We at Silverton Mortgage strive to provide the best service possible. We're glad that we were able to assist you with your refinancing needs. Your positive rating and comments...
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More communication with the listing agents. I also have two lenders I use and won't change.
Reply from Gareth Thomas
October 15th, 2024 12:51 PM
Thank you Twila for taking the time to leave a review. We understand that communication is key and apologize for any inconvenience you may have experienced. At Silverton Mortgage, we value your patronage and feedback. We've taken note of your...
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Everything was on schedule and closing went well
Reply from Gareth Thomas
September 25th, 2024 02:55 PM
I'm thrilled to hear that your closing process went smoothly and on schedule, Colleen! Your positive feedback motivates us to continue delivering top-notch service. If you need any further assistance, don't hesitate to reach out.
Communication was top notch. I was never wondering or questioning how things were going. Someone was constantly updating me on our progress. My client was informed and educated as well.
Reply from Gareth Thomas
September 25th, 2024 02:53 PM
I'm very glad to hear that you were satisfied with our communication throughout your home purchase process, Brittany. Here at Silverton Mortgage, we aim to keep our clients informed and confident every step of the way. I'm delighted to know...
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Timely communication, informative and thoughtful service.
Reply from Gareth Thomas
September 25th, 2024 02:52 PM
It's great to hear that you found our communication timely and our service informative and thoughtful, Noe. I'm glad to know that the purchase went through smoothly with Silverton Mortgage. Your feedback is much appreciated and it will help...
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The professionalism and proficient process. Everyone was so kind and went out of their way to make sure I was happy
Reply from Gareth Thomas
September 25th, 2024 02:51 PM
I'm truly glad to hear that you had a positive experience, Yolanda. Your feedback is greatly appreciated and it was my pleasure to assist you with your purchase. I strive to maintain a high level of professionalism and efficiency in my work,...
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About
I have more than 15 years of managing, loan origination, and operations experience. I understand the needs of Silverton’s loan originators, having trained and tutored many successful originators and operations staff. I assist branch managers with day-to-day operations and help them navigate through challenging loan scenarios by finding new opportunities.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS 177403