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4.5
Encompass
F
Frank T
FORT WORTH, TX
Posted on February 3rd, 2024 02:59 PM
Ease of communication, Frank was always available and gave great feedback
5.0
Encompass
T
Tikkam K
FORT WORTH, TX
Posted on February 3rd, 2024 12:48 PM
Thank you so much Frank. It was a long journey but having you helped me alot. Hope see you soon !
Reply from Frank Sommese
February 13th, 2024 01:16 PM
I'm thrilled to hear that you had a satisfying experience, Tikkam. The journey may have been long, but your patience and cooperation made it all possible. I'm always here to assist with any future needs. Hope to see you soon as well. Thank...
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4.5
Encompass
M
Molly O
Westford, MA
Posted on January 24th, 2024 02:39 PM
Frank was very communicative and helpful throughout the process.
Reply from Frank Sommese
February 3rd, 2024 02:46 PM
I truly appreciate your kind words, Molly. It was a pleasure to assist you throughout the process. I'm glad that I was able to meet your expectations and ensure a smooth experience. Your satisfaction is my top priority and I'm pleased that...
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5.0
Encompass
N
Nicholas H
Westford, MA
Posted on January 24th, 2024 05:09 AM
Frank was always available and always helpful. He did a great job of explaining things and making sure we were comfortable and on track. The online portal was easy to use and made it clear what needed to be done. Overall great experience.
Reply from Frank Sommese
February 3rd, 2024 05:11 AM
I'm delighted to hear your positive feedback, Nicholas! It was a pleasure working with you and I'm glad you found the online portal easy to use. I strive to provide clear explanations and make sure my clients are comfortable and on track. Your...
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4.16
Encompass
K
Kathryn L B
North Royalton, OH
Posted on November 23rd, 2023 11:54 PM
Thanks for everything
Reply from Frank Sommese
December 3rd, 2023 11:57 PM
I'm pleased to read your positive feedback, Kathryn. It was a pleasure assisting you with your mortgage needs at Mutual of Omaha Mortgage. Your satisfaction is important to us, and we strive for a perfect score every time. Be sure to reach...
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5.0
Encompass
J
John P
Chicago, IL
Posted on November 16th, 2023 01:08 PM
Frank and his team made the entire process very easy. They guided me from day one and I had no surprises.
Reply from Frank Sommese
November 26th, 2023 01:11 PM
Thank you for your kind words and outstanding rating, John. It's incredibly rewarding to hear that you found our process simple and straightforward. At Mutual of Omaha Mortgage, we strive to guide our clients every step of the way and make...
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4.83
Encompass
M
Michael B
Evans, CO
Posted on October 20th, 2023 04:24 PM
Customer service and good communication
Reply from Frank Sommese
October 30th, 2023 04:27 PM
I'm thrilled to hear you had such a positive experience, Michael. Customer service and open communication are aspects that we take very seriously at Mutual of Omaha Mortgage. I'm delighted that you found them up to the mark. Your review and...
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5.0
Encompass
B
Bernadette H
Chicago, IL
Posted on October 16th, 2023 01:41 PM
Frank was professional and made me feel at ease. I will definitely use his service again and feel confident in recommending him to others.
Reply from Frank Sommese
October 26th, 2023 01:44 PM
I'm genuinely thrilled to hear that you had such a positive experience, Bernadette. It means a great deal to me to know you felt at ease throughout the process. Ensuring my clients have a smooth and professional service is a top priority, so...
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5.0
Encompass
M
Michael J L
Burr Ridge, IL
Posted on October 13th, 2023 11:59 AM
was well organized
Reply from Frank Sommese
October 23rd, 2023 12:04 PM
I'm thrilled to hear that you found the process well organized, Michael. My goal is always to provide the smoothest possible experience for my clients. Your positive feedback motivates me to continue delivering top-notch service. Thank you...
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5.0
Encompass
J
Jeffory G J
Chicago, IL
Posted on October 11th, 2023 12:58 PM
Frank and Patty were absolutely WONDERFUL to work with. They made the process of refinancing unbelievably smooth, despite running into one unusual issue with our property after another. Frank's deep expertise was invaluable; he couldn't have...
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Reply from Frank Sommese
October 21st, 2023 01:02 PM
Thank you so much for the glowing review, Jeffory. I'm incredibly pleased to hear that you found our refinancing process smooth and satisfactory. Patty and I were more than happy to assist in resolving the unique issues with your property....
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