

Emily Floyd - Northpointe Bank
Loan Officer | NMLS# 2332960

Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 6:30 PM
Sat
closed
Sun
closed
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Reviews from Web
It was a pleasure working with Emily. She was thoughtful, creative, and persistent in helping me secure my mortgage. What stood out most was her ability to solve problems quickly and communicate clearly throughout the process. She truly goes...
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High level of communication during the process.
Reply from Emily Floyd - Northpointe Bank
August 27th, 2025 04:34 PM
Thank you, Derrick!! I thoroughly enjoyed working with you!
Refer to my wife's response. Very disappointed with our experience.
Reply from Emily Floyd - Northpointe Bank
May 29th, 2025 03:36 PM
I appreciate you taking a moment to share your feedback. It’s important to me, and I’m sorry to hear we didn’t fully meet your expectations with the solutions offered. We’re committed to delivering excellent service, and I value the opportunity...
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poor communication, over promising and under delivering, not clear on deadlines needed. claimed to be "ready to close" but at a rate that was not discussed due to a rapid rescore not being done in time which was assure would be done . consistent...
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Reply from Emily Floyd - Northpointe Bank
May 29th, 2025 02:38 PM
Thank you for taking the time to leave a review; your feedback is important to me. We always aim to provide top-notch service, and it’s disappointing to learn we missed the mark with the solutions we provided. I appreciate you giving us the...
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Emily was very helpful and made the process very easy and fast for
Reply from Emily Floyd - Northpointe Bank
April 2nd, 2025 05:10 PM
Thank you so much, Jessica!! So excited for you guys!! Genuinely loved working with you both!
Emily was great through the whole process. She is an amazing person.
Reply from Emily Floyd
April 2nd, 2025 05:11 PM
Thank you so much, Anthony!! You are both so amazing and it was such a joy to help you!! Congratulations!!
Orking with Emily Floyd was the single best experience I've had with a mortgage lender ever she was truly exceptional in every way
emily was always available to answer any questions I had and talk me through the process. She was personable and knowledgeable which made the entire process very smooth.
Emily went above and beyond to make sure all our ducks were in a row! She was punctual and led with kindness and patience through the whole process.
Emily was on point, transparent, and responsive.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Memberships
- Midtown Fellowship, Kappa Kappa Gamma Alumni, From Within Counseling Nonprofit
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1988
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 2332960
Awards
Sales Summit Quali...
Hobbies
- Playing guitar and singing, reading, or anything with my son! I also love a good, suspenseful show!
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender