Willow Bend Mortgage, Plano, TX
Plano, TX
We are a community-based, relationship lender. However, we provide an industry-leading technology platform that is second to none. This gives us the unique ability to guide our clients through the ever-changing challenges of the mortgage bu... Show More
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Aide Saenz was solid from the very beginning. Honest. I had a complex file using DPA (Down Payment Assistance), and she handled everything with confidence, experience, and deep knowledge of her field. She stayed on top of every detail, remained...
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Reply from Aide Saenz
April 3rd, 2026 04:59 PM
Helping great customers like you is why I'm in this business. Thank you so much for your business and great feedback.
Im thinking she took over for someone else if this was on Tallow street. If that's true I don't believe I ever talked to her and the ending of the loan was a nightmare I do not care to ever repeat
Reply from Alexandra Swann
April 1st, 2026 01:39 PM
I'm sorry you did not have a great experience. Nothing is more important than delivering great customer experiences.
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Aaron Barbara
You could have cleared the loan to close by the time we showed up at the title company to close.
Reply from Aaron Barbara
April 1st, 2026 12:28 PM
I'm sorry to hear about your experience. We want you to know that it's important for us to deliver excellent service, and we take your review seriously.
Even though I gave Johnny so many headaches he had so much patience with me and was so helpful explaining everything.
Reply from Johnny Esquivel
March 31st, 2026 01:56 PM
Thank you for your response. If there is anything we can do to improve our offering, please let us know.
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Aide closed on time for the seller and handled the probate transaction efficiently, always keeping seller informed.
Reply from Aide Saenz
March 30th, 2026 05:17 PM
I really appreciate the feedback and am looking forward to working with you again.
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Aide Saenz at Willow Bend Mortgage handled everything for the mortgage making the the buying of our home relatively easy. Aide walked us through several loan options and explained buy down points to get the best interest rate available. The...
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Reply from Aide Saenz
March 29th, 2026 03:21 PM
I enjoyed working with you. Thanks for the great feedback.
communcation and contact step by step walk thru if orocess
Reply from Alexandra Swann
March 23rd, 2026 03:47 PM
It was a pleasure for my team and I to work with you on this purchase. Let us know if we can ever do anything to assist you moving forward.
A shout out to Johnny E.Help us to get a home, no waisted time , very quick ! And always manage to help people to get into a home .very understanding , and friendly .I recommend for anyone looking for a home , johnny is the person to talk to...
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Aide Saenz has received a review with 5 star rating from Morgan L
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Aide Saenz was such a great help. I wouldn't have been able to do it without her guidance ever step of the way. I'll definitely be recommending her to friends and family
Reply from Aide Saenz
March 23rd, 2026 06:37 PM
It was great working with you. Thanks again for putting your trust in us.
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About
We are a community-based, relationship lender. However, we provide an industry-leading technology platform that is second to none. This gives us the unique ability to guide our clients through the ever-changing challenges of the mortgage business. We are extremely proud, and even more thankful, for the relationships we’ve made with the customers we’ve had the privilege to serve – for almost 30 years.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Branch
Time Zone
Pacific Standard Time (PST)
Disclaimer
Willow Bend Mortgage Company, LLC (NMLS #117371) is a Texas Limited Liability Company and operates with the following licenses: AL Consumer Credit License #21826, AR Combination Mortgage Banker-Broker-Servicer License #116865, CA Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act License #4130600, CO Mortgage Company Registration, FL Mortgage Lender License #MLD667, GA Mortgage Lender License #117371, IN-DFI Mortgage Lender License #63558, Louisiana Residential Mortgage Lending license, NM Mortgage Loan Company License, OK Mortgage Lender License #ML010424, Tennessee Mortgage License #121890, TX SML Mortgage Banker Registration. This is not an offer for extension of credit or a commitment to lend. All loans must satisfy company underwriting guidelines. Information and pricing are subject to change at any time and without notice. This is not an offer to enter into a rate lock agreement under any applicable law. Further, Willow Bend Mortgage Company, LLC represents itself and conducts business as a residential mortgage lender and mortgage broker.