First Horizon Bank, Memphis, TN
Memphis, TN
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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Overall good experience, but as a first time home buyer a more thorough walk through of the entire process would of helped a lot given i am at fault also with not knowing the questions to ask but in general very satisfied with the process.
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Reply from Matt Kaczor
December 20th, 2025 01:53 PM
Thank you for the feedback—I truly appreciate it.I was a bit surprised by this, as I make myself available nights and weekends for questions, send (at minimum) a weekend summary update of the loan process each week and provide detailed breakdowns...
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Very helpful with everything we needed along the way
Reply from Heather Roberts
December 23rd, 2025 09:57 PM
I'm glad I could be there to assist you with everything you needed. Providing support throughout the process is important to me. If there's anything else I can do for you, please feel free to let me know.
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Dave Rohlfing
Dave was super helpful, encouraging, and easy to work with!
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Matt, it was a pleasure to work with you again. Thanks for always providing world-class service.
Reply from Matt Kaczor
May 6th, 2026 08:45 PM
Johnathan, I appreciate your kind words and the opportunity to work with you again. I'm glad to hear you felt the service was world-class. Thank you for your continued trust.
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Craig Levin was nothing short of amazing during our entire mortgage process! He was incredibly responsive, knowledgeable, professional, and helped us navigate through some challenging circumstances. He helped us close quickly on our home, and...
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Reply from Craig Levin
December 19th, 2025 05:14 PM
Thank you, Kristine. I absolutely loved working with you and Paul on your home purchase. I really enjoyed getting to know you both through the process, and hope to see you around the area in the future. Thanks again.
Susie is great at what she does!
Reply from Susan Eddington
December 30th, 2025 09:13 PM
Thank you for the continued business over the years! I truly appreciate you and your sweet family!
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Good communication on what was needed etc throughout the whole process, but my fiancee' did most of the work in terms of talking on the phone and getting things together, so her review may be more pertinent than mine since she did most of the...
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Reply from Drew Remson
February 3rd, 2026 06:33 PM
Thank you, Daniel.
Karen and her team was phenomenal to work with. They quickly answered any questions we had . We had no issues whatsoever. Excellent experience!
Reply from Karen Hackney
December 30th, 2025 07:48 PM
Thank you for your kind words, Panda. It was great working with you! If you have any more questions or require further assistance in the future, feel free to reach out.
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David Holm
You guys make a good job and the beginning to the and of thes proces thank you
The whole team was very kind and worked well to answer our questions
Reply from Karen Hackney
December 30th, 2025 07:47 PM
I appreciate your kind words, Adam. It's great to know that we were able to provide the assistance you needed. If you have any more questions or require further assistance in the future, feel free to reach out.
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.