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HQ Location, Fairfax, VA

Fairfax, VA
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Reviews from Web
  • for
    Adam XXXX
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    Sherry S
    Posted on May 8th, 2024 12:00 AM
    Highly professional team! Smooth purchase even though we are out of state the deal was done. As old folks I was worried about uploading documents and providing materials for the loan. The team has it so together it was a snap. No worries at...
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  • for
    Andrew Marquis at CrossCountry Mortgage
    API
    F
    Frank S
    Chicago, IL
    Posted on May 7th, 2024 01:49 PM
    Just more informative communication. I was transferred to another agent, Kayla, without warning. And then Kayla didn’t answer some of my concerns, was not clear on some of her requests, and I was also a bit in the dark towards the closing about...
    read more
    Reply from Andrew Marquis at CrossCountry Mort...
    April 3rd, 2026 04:22 PM
    Thank you for taking the time to share your detailed feedback, Frank. I'm sorry to hear about the issues that you've faced with the communication during your process. Transparency and clarity are usually our top priorities, and it's disappointing...
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  • for
    Andrew Marquis at CrossCountry Mortgage
    API
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    Jessica V
    Revere, MA
    Posted on May 6th, 2024 10:53 PM
    Andrew Marquis at CrossCountry Mortgage has received a review with 5 star rating from Jessica V
  • for
    Lerea Arellano at CrossCountry Mortgage
    API
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    Rashaan G
    Pueblo, CO
    Posted on May 6th, 2024 05:35 PM
    Lerea made everything so easy communication was perfect just all around had a good experience
    Reply from Lerea Mares
    February 12th, 2026 05:43 PM
    I'm so pleased to hear that you had a positive experience, Rashaan! Communication is a top priority for me, and it's wonderful to know that it made the entire process easier for you. Your feedback is greatly appreciated and it was a pleasure...
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  • for
    Andrew Marquis at CrossCountry Mortgage
    API
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    Renee D
    Winchester, MA
    Posted on May 6th, 2024 12:38 AM
    Patrick was fantastic to work with! He is easy to talk to, explains things well and is very responsive.
    Reply from Andrew Marquis at CrossCountry Mort...
    April 3rd, 2026 04:22 PM
    I'm truly delighted to hear your positive feedback, Renee. Patrick is indeed a valuable member of our team at CrossCountry Mortgage, LLC and we pride ourselves on clear communication and prompt responses. It's great to know that you had a fantastic...
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  • for
    Drake Duckworth
    Persona migrate verified
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    Stephen D
    Minneapolis, MN
    Posted on May 5th, 2024 02:33 PM
    Drake went the extra mile for our client. He spent extra time showing him his options and ensuring he understood. This was a great experience for all.
  • for
    Andrew Marquis at CrossCountry Mortgage
    API
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    Jerilyn H
    Woburn, MA
    Posted on May 5th, 2024 12:05 PM
    Andrew was knowledgeable, responsive and warm. We loved working with him!
    Reply from Andrew Marquis at CrossCountry Mort...
    April 3rd, 2026 04:22 PM
    I'm truly grateful for your kind words, Jerilyn. It was a pleasure working with you and I'm thrilled to hear you had a positive experience. Here at CrossCountry Mortgage, LLC, we strive for excellence and your 5-star rating reaffirms the hard...
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  • for
    Andrew Marquis at CrossCountry Mortgage
    API
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    Travis M
    West Yarmouth, MA
    Posted on May 4th, 2024 07:23 PM
    Was the most difficult and aggravating loan process i have ever gone through. Anytime new information was needed there was no communication on what needed to be provided they would just upload the request to their app and not let anyone know....
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  • for
    Joe Villegas at CrossCountry Mortgage
    API
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    Reynaldo S
    Lathrop, CA
    Posted on May 4th, 2024 04:44 PM
    Better communication among the staff regarding documents being received so that clients aren’t resubmitting, sometimes our work place makes it difficult to adhere to these request in timely manner. Our experience was pleasant and welcoming,...
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    Reply from Joe Villegas
    November 3rd, 2025 10:20 PM
    Hi Reynaldo, I appreciate your feedback and the 4.25 stars you've given me. I apologize for any inconvenience you may have encountered with regard to the documentation process. This is certainly an area we can examine and improve upon. It's...
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  • for
    Adam XXXX
    Persona migrate verified
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    Thi M D L
    Pompano Beach, FL
    Posted on May 4th, 2024 02:24 AM
    Communication is great! Loan closing process was very smooth Thank you very much to the NGUYEN team
    Reply from John Nguyen
    May 6th, 2024 02:27 AM
    It was great working with you. Thanks again for putting your trust in us.
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