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Texas Consumer Complaint Disclosure Statement Contact Information Corporate Address: Hometrust Mortgage Company 5353 W. Alabama, Suite 500 Houston, Texas 77056 Corporate Phone: (713) 369-4000 Corporate Email: info@hometrust.com NMLS: 149932 (www.nmlsconsumeraccess.org) Equal Housing Opportunity We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers in obtaining housing because of race, color, religion, sex/gender, disability, familial status, national origin, or any other protected classes under state or local law. Licenses Hometrust Mortgage Company conducts business only in the following states: Alabama Consumer Credit License #21469 (Other Trade Names: Home Mortgage of America, Inc ) Colorado Mortgage Company Registration (Other Trade Names:None) Florida Mortgage Lender Servicer License #MLD791 (Other Trade Names: Home Mortgage of America, Inc ) Georgia Mortgage Lender License #24278 (Other Trade Names: HT Mortgage Company) New Mexico Mortgage Loan Company License #03476 (Other Trade Names: None) Tennessee Mortgage License #113075 (Other Trade Names: Home Mortgage of America, Inc ) Texas - SML Mortgage Banker Registration (Other Trade Names: None) Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. All rights reserved. No section of this Website may be framed (iFrame) within another website without the approval of Hometrust Mortgage Company. Texas Consumer Complaint Disclosure Statement HOMETRUST MORTGAGE COMPANY IS LICENSED UNDER THE LAWS OF THE STATE OF TEXAS AND BY STATE LAW IS SUBJECT TO REGULATORY OVERSIGHT BY THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING. ANY CONSUMER WISHING TO FILE A COMPLAINT AGAINST HOMETRUST MORTGAGE COMPANY SHOULD COMPLETE, SIGN, AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE DOWNLOADED AND PRINTED FROM THE DEPARTMENT’S WEB SITE LOCATED AT WWW.SML.TEXAS.GOV OR OBTAINED FROM THE DEPARTMENT UPON REQUEST BY MAIL AT THE ADDRESS ABOVE, BY TELEPHONE AT ITS TOLL-FREE CONSUMER HOTLINE AT 1-877-276-5550, BY FAX AT (512) 475-1360, OR BY E-MAIL AT SMLINFO@SML.TEXAS.GOV. THE DEPARTMENT MAINTAINS THE MORTGAGE BROKER RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN TYPES OF JUDGMENTS AGAINST A MORTGAGE BROKER OR LOAN OFFICER. NOT ALL CLAIMS ARE COMPENSABLE AND A COURT MUST ORDER THE PAYMENT OF A CLAIM FROM THE RECOVERY FUND BEFORE THE DEPARTMENT MAY PAY A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT SUBCHAPTER F OF THE MORTGAGE BROKER LICENSE ACT ON THE DEPARTMENT’S WEB SITE REFERENCED ABOVE.
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5.0
Encompass
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Geraldine R
Houston, TX
Posted on February 18th, 2024 05:25 PM
We have worked with Chuck on a number of transactions and it has always been a painless, efficient experience.
Reply from Chuck Lynn
February 19th, 2024 02:04 PM
Thank you Geraldine. It's been my pleasure serving you and your family! You are a dream client. Have a terrific 2024.
5.0
Encompass
E
Emily V B
Huntsville, TX
Posted on February 17th, 2024 07:39 PM
Chuck was there for my phone calls & texts with endless questions at any time of day. I’m so thankful I had him with me during my first time home buying experience!
Reply from Chuck Lynn
February 17th, 2024 10:21 PM
Thanks Emily!. It means a lot. Enjoy your home!
5.0
Encompass
G
George H S
Huntsville, TX
Posted on January 26th, 2024 03:43 PM
Chuck made the process smooth and efficient, in spite of our lack of technical expertise. He was incredibly patient, and willing to help make the deal happen. This is our third mortgage handled by Chuck over the past twenty years. He is the...
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Reply from Chuck Lynn
February 19th, 2024 02:06 PM
Thanks so much George. I'm sorry I wasn't able to arrange my schedule to see you at closing. You and Suzanne are wonderful. Please give me a shout should you need anything else.
5.0
Encompass
J
Jon C B
Huntsville, TX
Posted on January 23rd, 2024 03:40 AM
Showing up at closing to help us and answer any questions. Always willing to clearly communicate and respond in a timely manner.
5.0
Encompass
A
Abby A K
Willis, TX
Posted on January 22nd, 2024 04:35 PM
Very personable, went out of his way helping me out!
4.5
Encompass
B
Bill J
Coldspring, TX
Posted on January 7th, 2024 05:14 PM
Chuck Lynn made it vey easy for us; he kept us fully informed and was always available to answer questions.
5.0
Encompass
B
Brittany A T
Huntsville, TX
Posted on December 23rd, 2023 05:42 PM
Chuck went above and beyond with us, making us feel like we were his only customers. He even took ownership for something that wasn’t his fault so it wouldn’t fall back on us. Chuck is a great human and an exceptional ally when you are in the...
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5.0
Encompass
B
Bradley A F
Huntsville, TX
Posted on December 23rd, 2023 01:51 AM
Chuck was very informative during our home buying process. He is amazing at what he does!! He his was the best experience we have EVER had with a mortgage company.
5.0
Encompass
M
Marlon J C
Huntsville, TX
Posted on November 10th, 2023 02:36 PM
Great would be an understatement. Chuck is extremely knowledgeable about the financial industry and has a soft but firm approach in terms of giving guidance to customers. He is amazing.
5.0
Encompass
A
Adela M N
Huntsville, TX
Posted on November 1st, 2023 03:07 PM
Very efficient, kept me informed every step of the way. Made it easy for me to understand. Always sent me the updated information.
Reply from Chuck Lynn
November 1st, 2023 03:39 PM
Thanks so much, Adela. It was great meeting. You've purchased a beautiful home. Enjoy.

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