Carlos Rivera Naranjo at CrossCountry Mortgag...
Senior Loan Advisor | NMLS #456540
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in San Juan, PR. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consider... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
Carlos helped me navagate the system. I would have been lost without him.
Reply from Carlos Rivera Naranjo
May 12th, 2026 01:35 PM
I'm grateful for your kind words, Gregory. It's good to know that I could help you navigate the system effectively. Thank you for sharing your experience.
Clear and consistent communication throughout the process made the experience great. The clients felt supported, guided, and provided with solutions that addressed their needs. I also appreciated the speed of the process without losing attention...
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Reply from Carlos Rivera Naranjo
May 12th, 2026 07:59 PM
It was great working with you. Thanks again for putting your trust in us.
Before starting the loan process he was detailed on what we needed making the process smooth. When submitting documents he was with us step by step in order to make sure nothing was missing. He was always a phone call away.
Carlos was always a phone call away. He guided us through the process from begging to end.
Reply from Carlos Rivera Naranjo
April 29th, 2026 01:53 PM
I'm pleased to hear that you felt supported throughout the entire process, Monica. Being available and guiding you from start to finish is important to me. Thank you for sharing your experience.
Carlos Rivera Naranjo at CrossCountry Mortgage has received a review with 5 star rating from Alberto I
Carlos was very friendly and professional and all the way! I don't think there is a better mortgage service in Puerto Rico.
Reply from Carlos Rivera Naranjo
April 27th, 2026 05:20 PM
Thank you, Alberto, for your kind words. I'm pleased to hear that you found my service friendly and professional. Your feedback about the mortgage service in Puerto Rico means a lot to me.
Carlos was very responsive and helpful!
Reply from Carlos Rivera Naranjo
April 22nd, 2026 01:00 PM
Thank you, Lana, for your kind words. I'm glad I could be responsive and helpful during your experience.
It was easy to navigate through the loan application, in the page and very helpful to upload documents, signi documents electronically and very every. Carlos Rivera answe all my questions, concerns and was reachable and professional but very...
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Reply from Carlos Rivera Naranjo
March 26th, 2026 05:01 PM
I'm glad to hear that you found the loan application process straightforward and user-friendly, Janet. Being accessible and addressing all your questions and concerns is important to me, so I'm pleased you felt supported. Thank you for your...
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It got a bit messy near closing date
10 out of 10 from start to finish. Excellent customer service
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in San Juan, PR. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #456540 | Branch NMLS #2340709
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 456540
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095