Brien Brandenburg

Name: Mutual of Omaha Mortgage
Address: 5580 Centerview Dr Suite 115, Raleigh, North Carolina, 27606
Telephone: +1-336-314-5626
Rating: 4.93

VP, Northeast Regional Sales Leader

Mutual of Omaha Mortgage

4.93

(59)

Mortgage

Mortgage Loan Officer

Contact Info

(336) 314-5626

Raleigh, NC

https://mutualreverse.com/brien-brandenburg

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4.93

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Brien is a great person who is very knowledgeable in the HECM marketplace. We had a hiccup during the lead-up to our closing and Brien took full responsibility. It speaks to the measure of an individual who can admit an error, take ownership,...

Reply from Brien Brandenburg

July 28th, 2022 12:31 PM

I cannot thank you and Mrs. H enough for sticking with me and getting to the finish line. I know it was quite a long time due to delays caused by COVID as well as the local county with permits but it finally came to fruition. I look forward...

Brien was always there for me and went the extra mile in every way! His knowledge regarding reverse mortgages was incredible. His assistant, Rachael, was instrumental in guiding me in the collection of the documents necessary to complete the...

Reply from Brien Brandenburg

June 7th, 2022 11:57 AM

Thank you Mrs. P. It was truly an honor and pleasure to work with you on your purchase of a new home. Thanks for your kinds words. We strive to provide the best available service in the industry. I just know you're going to love your beautiful...

Brien took time to walk us through the entire process. He made sure we were comfortable with every aspect.

Reply from Brien Brandenburg

June 4th, 2022 02:40 PM

Thank you so much for giving me and Mutual of Omaha an opportunity to be of service to you both for your home financing needs. As I told you before, I am here going forward for all of my "customers for life" so never hesitate to reach out with...

The experience with Brian and Rachel was very responsive and professional. The experience with the firm chosen to close the the transaction was less than responsive and not handled in a professional manner.

Reply from Brien Brandenburg

May 17th, 2022 07:06 PM

Thanks Mr. F for your business. It was unbelieveable to us that the settlement agent initially assigned could not provide the level of service necessary to close your loan in a timely fashion. Glad we moved it to another agent and were able...

He had a way of explaining Reverse Mortgage that took all our fears and concerns away. He keep us informed every step of the way and would recommend him to everyone.

Reply from Brien Brandenburg

May 7th, 2022 12:01 PM

Thank you so much Mr. C for allowing me to be of service to you and your wife for your reverse mortgage needs. It was an honor working with you both.

Great attention made to explain entire procedure so no misunderstanding. Very respectful and friendly. Good job! Thank you

Reply from Brien Brandenburg

May 7th, 2022 12:02 PM

Thank you so much Mrs. C. It was an honor working with you and Mr. C. Please don't hesitate to reach out to me in the future if you have any questions.

Well, it was very difficult to initially set up communications with you. My wife an I took the seminar with your main office and they said that you would contact us in a day or two. We didn't hear from you. Then I sent you a text or email (not...

Reply from Brien Brandenburg

May 7th, 2022 12:04 PM

Thank you for allowing me to be of service to you on your HECM For Purchase loan. I did indeed fail to call you back promptly due to my being confused at the time because I had 2 Mr. Franklins calling at the same time and I thought there was...

Quick & Efficient Help

Reply from Brien Brandenburg

March 28th, 2022 12:26 PM

Thank you Mr. and Mrs. M. It was our pleasure to serve you.

At times, the HECM loan process and communication was confusing.

Reply from Brien Brandenburg

March 24th, 2022 11:47 AM

We will endeavor to ensure our communications are better for future customers. I only wish you had let us know of your concern at the time so that we could have done a better job for you.

All the help Brian gave me.

Reply from Brien Brandenburg

March 24th, 2022 11:47 AM

It was truly a pleasure to work with you Mrs. C. I know you will just love your new home and the community it is in.

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About

I started in the HECM business in June of 1998 in Greensboro NC as a Loan Officer with Norwest Mortgage, later Wells Fargo Home Mortgage. I moved into a Sales Manager role in September of 2001 and remained in sales management there until WFHM exited the business in 2011. During those 10 years, I hired, trained, and mentored over 100 Loan Officers in the HECM Business. I have been a Vice President at 3 separate Banks before coming to RFS where today I am the Area Sales Manager for the states of NC, SC, and GA. I ascribe to servant leadership and to help our customers to have a great experience in the HECM loan process.

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Mortgage Loan Officer

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