Austin Willis
Account Executive
Kind Lending is determined to forge a new identity in the wholesale lending and mortgage banking space. We’re building an upbeat, collaborative environment where a team of sharp minds will bring out the best in each other –and where fun is ... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
Sat
closed
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Reviews from Web
Overall, my experience was positive. The underwriting team was excellent they communicated well throughout the process, were responsive, and helped keep the file moving efficiently. The loan portal was also very user-friendly and easy to navigate....
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Reply from Austin Willis
July 3rd, 2026 03:40 PM
Thank you for your feedback. Please feel free to connect with us to help us improve our services.
Great first experience with Kind. Everyone was so helpful and walked me through the whole process.
Reply from Austin Willis
June 25th, 2026 03:17 PM
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
10/10 quick responses and turn times.
Reply from Austin Willis
June 15th, 2026 03:17 PM
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
We had some issues in underwriting but it could have been my processor too. So I'm not sure. I think it went pretty well.
Reply from Austin Willis
June 11th, 2026 12:43 PM
I am glad to receive your response. How can I better improve myself to a 5-star rating experience?
Sometimes it was just hard to get someone on the phone to ask questions. And there was a lot of back and forth over a condition that I kept being told would be cleared with a document but then it would come back that I needed something else...
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Reply from Austin Willis
June 10th, 2026 08:57 PM
Thank you for your response. If there is anything we can do to improve our offering, please let us know.
PK Douglass - PK was absolutely phenomenal, she worked with me to navigate this loan over 5+ months. She was always available and willing to figure something out. Joanna Benjamin-Gleeson - When I say deserves every bit of a 100 Star Review...
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Reply from Austin Willis
June 10th, 2026 02:17 PM
I really appreciate the feedback and am looking forward to working with you again.
Great experience all the way through! Thank you!
Reply from Austin Willis
June 10th, 2026 01:58 PM
It was great working with you. Thanks again for putting your trust in us.
Easy systems and dedicated team
Reply from Austin Willis
June 8th, 2026 12:45 PM
Thank you for your response. If there is anything we can do to improve our offering, please let us know.
Responsiveness! Communication! And your portal is super simple to understand! Austin is one of the best AEs leave it always text back or email back and most importantly will make things happen!
Reply from Austin Willis
June 1st, 2026 12:28 PM
It was great working with you. Thanks again for putting your trust in us.
It was a smooth process and great!
Reply from Austin Willis
May 29th, 2026 01:07 PM
Helping great customers like you is why I'm in this business. Thank you so much for your business and great feedback.
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About
Kind Lending is determined to forge a new identity in the wholesale lending and mortgage banking space. We’re building an upbeat, collaborative environment where a team of sharp minds will bring out the best in each other –and where fun is mandatory. We are focused on serving the mortgage community and their homebuyers by providing an array of products, top-notch service by experienced and friendly professionals and superior resources to support their business model.
Products & Services
Wholesale Account Executive
Mortgage Refinance
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Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 1156861
- Branch NMLS #3925
Disclaimer
©2026 | Kind Lending, LLC | NMLS #3925 | For all Kind Lending licensing: http://nmlsconsumeraccess.org/ | 1920 Main Street, Suite 1200, Irvine, CA 92614 | (888) 250-5463 | Licensed by the Department of Financial Protection and Innovation under the CA Residential Mortgage Lending Act; Hawaii Mortgage Loan Originator Company License HI-3925; Licensed by the NJ Department of Banking and Insurance. AZ Banker License 0943427. MA Mortgage Banker License #MC3925. All Rights Reserved.