Austin Richardson at CrossCountry Mortgage
Senior Loan Officer | NMLS #2275178
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside...... Show More
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Started process 9/20/25. Refinance Loan didn't close until 12/26/25. Very poor communication across multiple channels. Emails and texts were at times unanswered for a week. Information provided was wrong and if I did listen to it, my mortgage...
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Financing and refinancing are not fun activities , so great is not a word I would use to describe the experience.
Reply from Austin Richardson at CrossCountry M...
January 26th, 2026 01:50 PM
Richard thank you for the review! I understand refinancing and financing is a difficult process. But I am happy we made it a bit smoother for you guys. Have a great new year!
Austin was able to answer any questions that I had and explained things so that I could understand
Reply from Austin Richardson at CrossCountry M...
January 26th, 2026 01:49 PM
I am so happy I could be of assistance Kathryn. Have a happy new year and be on the lookout for future communication with me!
Consistent communication and always available.
Reply from Austin Richardson at CrossCountry M...
January 26th, 2026 01:49 PM
It was a pleasure working with you Dan! I look forward to working with you again soon. Have a great day and new year!
Austin was informative, responded to my concerns in a timely manner.
Reply from Austin Richardson at CrossCountry M...
January 26th, 2026 01:48 PM
I appreciate your positive feedback, John. I'm glad to hear that you found my communication and information helpful. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
Handled eve5, no issues!
Reply from Austin Richardson at CrossCountry M...
November 17th, 2025 02:40 PM
It's great to know everything went smoothly with your mortgage process, Max. If you have any additional questions or need further assistance in the future, I'm here to help. Thank you for your feedback!
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #2275178 | Branch NMLS #3029
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
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344
/850
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 2275178
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095