A
Austin Richardson at CrossCountry Mortgage
Senior Loan Officer | NMLS #2275178
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
It was great working with Austin. Kept me informed through the whole process. Professional at all times.
Thank you!
Reply from Austin Richardson at CrossCountry M...
September 3rd, 2026 06:43 PM
Reginald, I'm grateful for your kind words and happy to know you felt informed and supported throughout the process. Thank you for choosing to work with me.
Working with Austin was a great experience, and that is saying a lot when dealing with the possible tribulations of mortgage financing, equity access, or refinancing!Austin is professional and personal at the same time, looking out for your...
read more
Reply from Austin Richardson at CrossCountry M...
August 31st, 2026 01:59 PM
David, I'm pleased to hear that you had a great experience working with me on your mortgage needs. Your recommendation and kind words mean a lot. If you ever need further assistance, feel free to reach out.
I cannot say enough amazing things about my lender! From the very beginning, they were professional, knowledgeable, patient, and truly cared about helping me achieve my goal of becoming a homeowner. They made sure I understood every step of...
read more
Reply from Austin Richardson at CrossCountry M...
August 24th, 2026 12:54 PM
Bryan, I appreciate your kind words and am grateful to have been a part of your journey to homeownership. It's good to hear that you felt supported and well-informed throughout the process. If you ever need anything in the future, please feel...
read more
Started process 9/20/25. Refinance Loan didn't close until 12/26/25. Very poor communication across multiple channels. Emails and texts were at times unanswered for a week. Information provided was wrong and if I did listen to it, my mortgage...
read more
Financing and refinancing are not fun activities , so great is not a word I would use to describe the experience.
Reply from Austin Richardson at CrossCountry M...
January 26th, 2026 01:50 PM
Richard thank you for the review! I understand refinancing and financing is a difficult process. But I am happy we made it a bit smoother for you guys. Have a great new year!
Austin was able to answer any questions that I had and explained things so that I could understand
Reply from Austin Richardson at CrossCountry M...
January 26th, 2026 01:49 PM
I am so happy I could be of assistance Kathryn. Have a happy new year and be on the lookout for future communication with me!
Consistent communication and always available.
Reply from Austin Richardson at CrossCountry M...
January 26th, 2026 01:49 PM
It was a pleasure working with you Dan! I look forward to working with you again soon. Have a great day and new year!
Austin was informative, responded to my concerns in a timely manner.
Reply from Austin Richardson at CrossCountry M...
January 26th, 2026 01:48 PM
I appreciate your positive feedback, John. I'm glad to hear that you found my communication and information helpful. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
Handled eve5, no issues!
Reply from Austin Richardson at CrossCountry M...
November 17th, 2025 02:40 PM
It's great to know everything went smoothly with your mortgage process, Max. If you have any additional questions or need further assistance in the future, I'm here to help. Thank you for your feedback!
9 of 9
About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #2275178 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
Conventional Home Loan
Mortgage Refinance
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
View All
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 2275178
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095