General
Zendesk
General
Zendesk is a leading customer service and engagement platform that helps businesses manage customer interactions across various channels, including email, chat, social media, and phone. It offers a suite of tools designed to streamline support processes, enhance communication, and improve customer satisfaction. With features like ticketing, reporting, and automation, Zendesk enables organizations to respond to inquiries efficiently and provide personalized service. Its user-friendly interface and scalability make it a popular choice for businesses seeking to enhance their customer support capabilities.
Experience.com Integrates with Zendesk
Experience.com integrates with Zendesk to enhance customer support by seamlessly ingesting Zendesk ticket information directly into Experience.com customer journeys, campaigns and analytics. This integration allows support agents to access insights from Experience.com, enabling them to understand customer sentiments and address issues more effectively. By leveraging authentic feedback, businesses can improve response times and personalize interactions, ultimately enhancing customer satisfaction. This collaboration empowers organizations to create a more responsive support environment and drive continuous improvement in customer experience.
The Results Speak For Themselves
51.5+
Improvement in NPS®
5x
Improvement in Survey Completion Rate
1.9
Improvement in Google Star Rating
10x
Growth in Total Reviews Collected Annually
Experience.com is constantly evolving and improving. The real-time feedback is very helpful with our customers.
— Connie L.
Mid-Market
Excellent way to gauge your client’s experience! Very easy to use and the integration with social media platforms is excellent.
— Manny A.
Mortgage Loan Originator
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