CRM

Salesforce Service Cloud

CRM

Salesforce Service Cloud is a robust customer service and support platform designed to enhance customer interactions and streamline service operations. It provides a suite of tools for managing cases, tracking customer inquiries, and automating workflows. Key features include a unified service console, knowledge base, AI-driven chatbots, and real-time analytics. The platform facilitates omnichannel support, allowing service teams to engage with customers across multiple channels like email, social media, and phone. Integration with other Salesforce products and third-party apps ensures seamless data flow and enhances overall service efficiency, helping businesses deliver exceptional customer experiences.

Experience.com Integrates with Salesforce Service Cloud

The integration provides:

• Ingestion of transaction data from Salesforce into Experience.com.
• Map ingested data to campaigns within the account.
• Customize campaigns and surveys based on roles, transaction types,
journey moments, or locations to target specific customer needs.
• Push completed reviews back to Salesforce Service Cloud via a
custom object.

Transactions ingested from a Salesforce Service Cloud integration into the
Experience.com Platform are labeled as verified transactions, meaning all reviews are tied to the verified transaction source for authenticity.

Integrating Salesforce Service Cloud with the Experience.com platform allows businesses to streamline their survey processes by automating the distribution of verified surveys based on accurate transaction data. This integration ensures that feedback is collected promptly and accurately, enhancing data accuracy, saving time, and improving customer experience. By leveraging this integration, businesses can gain deeper insights, foster better customer relationships, and drive continuous improvement.