Drive the behavior of your service team by building customer experience into your compensation structure.
How does CX impact Support & Success?
Efforts to improve customer experience can decrease customer care costs by up to 33%. (Harvard Business Review)
68% of customers say the service representative is key to a positive service experience. (American Express)
U.S. companies lose more than $75 billion annually due to poor customer service. (Forbes)
80% of customers say the experience a business provides is just as important as their product or service. (Customers 2020: A Progress Report, Walker)
Understanding the customer journey will ultimately decrease support tickets and increase customer trust.
Drive customer retention and expansion with our Experience Management Platform (XMP). Automatically capture and analyze the Voice of your Customers (VoC) to understand how they feel about you, at every point in their customer journey.
Launch EX campaigns to power your people to do their best work.
Build employee engagement, and benchmark data. We enable an organization’s employees to share real-time, continuous feedback, drive retention, employee engagement, culture, reputation, and boost revenue with our EX Platform.
Be found locally, build trust globally, and fuel your customer service and support teams with the XMP.
Want to see how XMP can power your service department?