No matter how you slice it, the purchase or refinancing of a home is a big deal. The truth is that not all Mortgage Loan Advisors (and the lenders they represent) are the same. Just like in every industry, there are those that really care about the people they are working for as I do; and then there are those to avoid because you are just a number. If you are buying or refinancing a home , you want to have a Mortgage Loan Advisor that will take the time to listen and answer your questions. You need someone you can trust to provide you with clearly defined options and help you make a loan decision that is right for you. You deserve someone that will guide you through the entire process and be there for you before, during, and after your loan.