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  • Rating
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3.66
Encompass
B
Bryce D
EVERETT, WA
Posted on February 16th, 2024 10:59 PM
Delayed multiple time at last minute
Reply from Trudy Moore
February 26th, 2024 11:00 PM
Thank you for taking the time to provide feedback, Bryce. I apologize for the delays you experienced - this is not the standard of service we aim to provide at Mutual of Omaha Mortgage. We constantly strive to improve our operations and your...
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5.0
Encompass
S
Sajid Z
Auburn, WA
Posted on February 12th, 2024 07:19 PM
Excellent person open and will go beyond her abilities to close the loan
Reply from Trudy Moore
February 12th, 2024 07:42 PM
Thank you so much, Sajid, for your kind words and generous rating. It's reviews like this that truly make my job at Mutual of Omaha Mortgage worthwhile. I'm thrilled to hear that you were satisfied with our loan process and my efforts. I always...
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4.66
Encompass
J
Jaelyn D
EVERETT, WA
Posted on February 2nd, 2024 02:02 PM
There were some hiccups in the loan process that could have been avoided by being up front about what all was needed.
Reply from Trudy Moore
February 2nd, 2024 08:09 PM
I appreciate your feedback, Jaelyn. It's important for us to continually improve the experience for our clients, and your input is invaluable in that process. I apologize for any inconvenience you experienced during the loan process and I understand...
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5.0
Encompass
M
Michelle L G
Yelm, WA
Posted on November 6th, 2023 05:19 PM
Trudy is absolutely perfect at what she does! As a first time home buyer Trudv took all those jitters away. Her communication is implacable, she knows what she’s doing and it radiates from her! Thank you Trudy for getting us our perfect home!...
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Reply from Trudy Moore
November 9th, 2023 09:13 PM
Hi Michelle and Yvonne, thank you for taking time to provide a review for me. It was a pleasure working with you and I hope you enjoy your new home! Thank you for entrusting me with your financing needs. I am here if you have any questions...
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5.0
Encompass
J
Jane E A
Tacoma, WA
Posted on June 27th, 2023 03:05 PM
This review cannot give an adequate description of how Awesome Trudy Moore is as not just a Loan Officer but an individual that cares about the people she works with as she is helping them through this complicated process. No matter how many...
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Reply from Trudy Moore
February 12th, 2024 07:43 PM
I am truly humbled by your generous feedback, Jane. It's comforting to know that my efforts have made the loan process less daunting for you. Your trust and satisfaction have always been my top priorities and I'm glad I was able to live up...
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5.0
Encompass
S
Solomon D A
Tacoma, WA
Posted on June 26th, 2023 02:47 PM
The constant communication and help guiding us through the process was fast and always helpful.
Reply from Trudy Moore
February 12th, 2024 07:43 PM
I'm absolutely thrilled to hear about your positive experience, Solomon! It was my pleasure to guide you through the process and ensure smooth, efficient communication. Your satisfaction is my priority and I'm glad to know I was able to meet...
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5.0
Encompass
K
Kally B
Sedro Woolley, WA
Posted on June 8th, 2023 11:35 PM
Trudy made it more than great. She is exceptional!! Thank you❤️
Reply from Trudy Moore
February 12th, 2024 07:44 PM
I'm absolutely delighted to hear such kind words, Kally. It was a pleasure working with you and I'm thrilled that you're satisfied with your experience. Your satisfaction is my top priority and I'm glad I could deliver. Thank you for choosing...
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5.0
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J
Jane A
Posted on June 8th, 2023 04:13 AM
We were "green" to the homebuying process so we took the Homeowner's Class and Trudy was the Lead Presenter. Very knowledgeable and patient. She is Awesome!!! She works so hard for her clients and is always positive. She keeps our excitement...
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5.0
Encompass
T
Tammy K J
Aurora, CO
Posted on February 14th, 2023 06:08 PM
Trudy went over and beyond what was required to help me get my Refinance complete. Her dedication, encouragement and support are extremely admirable and so very much appreciated!!! Trudy is a wonderful professional and person!! I would highly...
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Reply from Trudy Moore
September 27th, 2023 03:14 AM
Dear Tammy,I want to personally thank you for taking the time to leave such a positive review about my service as your loan officer. Your kind words truly mean a lot to me, and I am thrilled to hear that my dedication, encouragement, and support...
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0.66
ManualUpload
D
Destiny
Posted on October 31st, 2022 10:27 PM
I wanted to love working with Trudy. She's a very nice woman on the surface, and very responsive to communication. However, during this process, when she was unable to preapprove me for a conventional mortgage, she reached out to the lender...
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