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Thomas Grimes
Loan Originator, NMLS ID# 1903111
What customer service means to me...Customer service means actively listening to my customers needs to find the right loan for their situation. My goal is to ask the right questions to uncover the issue, and then listen closely to recommend... Show More
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Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Always willing to help and answer my questions.
Reply from Thomas Grimes
April 14th, 2024 06:23 PM
Thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at ************************** or 1-************...
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5 STAR and a big hug. Great job guys and thanks.
Reply from Thomas Grimes
February 24th, 2024 03:39 PM
We are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at...
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I had to reduce my commission in half to get this deal done for Jordyn. We had 45 days on a conventional mortgage and still couldn't get it done in time??? No one ever communicated to me what was going on with the gift letter and funds until...
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Excellent Sarvice
Reply from Thomas Grimes
February 6th, 2024 12:06 AM
Thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at ************************** or 1-************...
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Thomas was great to work with. He was responsive, thorough and thoughtful. It felt like working with a trusted friend. Thank you!
Reply from Thomas Grimes
October 26th, 2023 01:53 PM
We are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at...
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Thomas was great. Explained all my options and helped me decide on the best option for me . Would use AmeriSave again no problem.
Reply from Thomas Grimes
October 2nd, 2023 02:35 AM
Thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at ************************** or 1-************.
I recently had the pleasure of working with Thomas Grimes as my loan originator for the mortgage on my new home, and I can't express how grateful I am for his outstanding service. From start to finish, Thomas went above and beyond to make my...
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Reply from Thomas Grimes
September 29th, 2023 02:25 PM
Thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at **************************
Great to work with
The openness of the company and the walkthrough that they provide was unmatched by any other bank
Reply from Thomas Grimes
September 25th, 2023 02:26 PM
We sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at ************************** or 1-************.
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Thomas was very responsive and helpful. We didn't like that the loan approval took very long but glad it all ended up well.
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About
What customer service means to me...Customer service means actively listening to my customers needs to find the right loan for their situation. My goal is to ask the right questions to uncover the issue, and then listen closely to recommend the right solution.
About [Thomas "Jordan" Grimes] - I was born and raised in Louisville, Kentucky. I m the father of 13 yr. old son, and 11 yr. old daughter. My son plays baseball and football, and my daughter dances.
My work experience involves mainly customer service, and sales positions. I spent 12 yrs. working for Bellsouth/AT&T where I was on the phones providing customer service first, and then a recommendation for a better solution following.
Specialities
Specialize in all services offered
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Addresses and Serving Areas
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Time Zone
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Licenses
- CA - CA-DBO1903111; DE - MLO-1903111; IL - 031.0057812; KY - MC707512; MN - MN-MLO-1903111; MT - 1903111; OH - MLO-OH.1903111; OR - 1903111; RI - 1903111; UT - 11501268; VA - MLO-44625VA
- NMLS ID# 1903111