R
Ruby Chien
The Loan Story - San Jose,CA
Ruby Chien is a dedicated Loan Officer at The Loan Story, serving the San Jose, California area. With a commitment to helping clients achieve their homeownership dreams, Ruby provides expert guidance and personalized mortgage solutions. Ava...... Show More
Location & Business Hours
Business Hours
Wed
closed
Thu
closed
Fri
closed
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Esther and her team are amazing! We got a terrific rate and closed on our home a few days ago after 5 years on/off trying. Essentially we worked with Team Esther 3 times because after each attempt we would take a break, and after some time...
read more
Esther is the best! It was almost too much fun taking a loan out (: If she can deal with a dentist like me, she can deal with anyone. All you need to know is that she will be there for you every step of the way and explain every single thing....
read more
It was the first time I worked with Ms. Esther Chien, and she was very gentle and nonjudgmental about my financial situation. She and her team ensured all the required documents met the criteria before submitted to the bank. So, the entire...
read more
Reply from Owner
April 30th, 2026 12:00 AM
Thank you Virginia for trusting us to take care of you. We enjoyed working with you and appreciate your kind words!
I was referred to Esther by one of my coworkers. This was my first home purchase. I was nervous and it felt intrusive. Esther was extremely friendly, nonjudgmental, and easy to talk to. Always answered my questions within an appropriate time...
read more
Reply from Owner
April 30th, 2026 12:00 AM
Hi Angel, it was an honor to be a part of you and Bri's homebuying journey -- thank you for trusting us to take care of you!
We first connected with Esther a few years ago and never forgot how professional and genuinely helpful she was. So when it was time to refinance, she was our first call.Esther made what could have been a stressful process feel easy and straightforward....
read more
Reply from Owner
March 31st, 2026 12:00 AM
So glad we got to secure this before rates moved up -- thank you for trusting us to take care of you Della! We appreciate you!
Esther Chien and the team at The loan story were exceptional throughout our home buying journey. They made the mortgage process easy to navigate, we appreciate her dedication. Esther and her team were incredibly responsive and available, even...
read more
Reply from Owner
March 31st, 2026 12:00 AM
Congratulations Alfredo and Tricia! So happy for you both!
Updated February 2026Esther & Paul did it again!! They made my refinance process so quick and painless. They were proactive in seeking lower rates and the most cost effective loan. Communication and transparency is top notch and that’s why...
read more
Reply from Owner
September 5th, 2025 12:00 AM
Thank you so much Vincent - we enjoyed working with you!!
Very smooth refinance process!
Reply from Owner
February 28th, 2026 12:00 AM
Thank you so much Jacky, always a pleasure working with you!
First time homebuyer review:I was referred to Esther and her team through my realtor and could not have been happier with my experience. Esther was quick and focused on finding me the best mortgage rate and made it clear that it was her business...
read more
Reply from Owner
December 5th, 2025 12:00 AM
Thank you so much Steven, a huge congratulations to you -- we enjoyed working with you!
Hands down the best loan agent we've ever worked with!We recently worked with Esther and her team on our mortgage loan, and the experience was beyond amazing. From the very first call to closing day, Esther was professional, patient, and truly...
read more
Reply from Owner
November 5th, 2025 12:00 AM
Thank you so much Warren, we appreciate your kind words!!
10 of 131
About
Ruby Chien is a dedicated Loan Officer at The Loan Story, serving the San Jose, California area. With a commitment to helping clients achieve their homeownership dreams, Ruby provides expert guidance and personalized mortgage solutions. Available Monday through Friday from 8 a.m. to 6 p.m., she is ready to assist you with your financing needs. Contact Ruby today to navigate the mortgage process with ease and confidence.
Products & Services
Mortgage Loan Officer
Search Rank ScoreLearn More →
142
/850
Search Rank Score
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.