Open communication and frequent updates!!!

No complaints. Overall a smooth transaction.

At the end of the day, my satisfaction will ultimately parallel my clients. My clients felt as if they were not well represented, and PennyMac was more of a means to an end, when they expected an advocate. Multiple points of contact regarding...

We called and emailed repeatedly just to try to get a response that the package would be ready for closing date as we had 4 closings dependant upon it. No one would answer a call or an email. It was extremely frustrating for all 4 agents as...

No one takes ownership of the file and there was no updating seller and buyer throughout the process. Disappointing.

you need to communicate with the listing agent as well as selling agent. Sellers were upset because they could get information on buyers loan process.

I never spoke to the loan officer and I may have gotten 1 email with update. Attorney said loan wasnt funded until 430 pm on the 13th even tho we closed at 10am. In NC, the loan must be funded AND deed recorded in order for Buyers to take possession...the...

They closed escrow on time. They informed me as the listing agent. Such a great experience.

Ruben was able to make the process simple and loan docs were at title a week ahead of closing time!

Communication was great!