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Texas Consumer Complaint Disclosure Statement Contact Information Corporate Address: Hometrust Mortgage Company 5353 W. Alabama, Suite 500 Houston, Texas 77056 Corporate Phone: (713) 369-4000 Corporate Email: info@hometrust.com NMLS: 149932 (www.nmlsconsumeraccess.org) Equal Housing Opportunity We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers in obtaining housing because of race, color, religion, sex/gender, disability, familial status, national origin, or any other protected classes under state or local law. Licenses Hometrust Mortgage Company conducts business only in the following states: Alabama Consumer Credit License #21469 (Other Trade Names: Home Mortgage of America, Inc ) Colorado Mortgage Company Registration (Other Trade Names:None) Florida Mortgage Lender Servicer License #MLD791 (Other Trade Names: Home Mortgage of America, Inc ) Georgia Mortgage Lender License #24278 (Other Trade Names: HT Mortgage Company) New Mexico Mortgage Loan Company License #03476 (Other Trade Names: None) Tennessee Mortgage License #113075 (Other Trade Names: Home Mortgage of America, Inc ) Texas - SML Mortgage Banker Registration (Other Trade Names: None) Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. All rights reserved. No section of this Website may be framed (iFrame) within another website without the approval of Hometrust Mortgage Company. Texas Consumer Complaint Disclosure Statement HOMETRUST MORTGAGE COMPANY IS LICENSED UNDER THE LAWS OF THE STATE OF TEXAS AND BY STATE LAW IS SUBJECT TO REGULATORY OVERSIGHT BY THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING. ANY CONSUMER WISHING TO FILE A COMPLAINT AGAINST HOMETRUST MORTGAGE COMPANY SHOULD COMPLETE, SIGN, AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE DOWNLOADED AND PRINTED FROM THE DEPARTMENT’S WEB SITE LOCATED AT WWW.SML.TEXAS.GOV OR OBTAINED FROM THE DEPARTMENT UPON REQUEST BY MAIL AT THE ADDRESS ABOVE, BY TELEPHONE AT ITS TOLL-FREE CONSUMER HOTLINE AT 1-877-276-5550, BY FAX AT (512) 475-1360, OR BY E-MAIL AT SMLINFO@SML.TEXAS.GOV. THE DEPARTMENT MAINTAINS THE MORTGAGE BROKER RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN TYPES OF JUDGMENTS AGAINST A MORTGAGE BROKER OR LOAN OFFICER. NOT ALL CLAIMS ARE COMPENSABLE AND A COURT MUST ORDER THE PAYMENT OF A CLAIM FROM THE RECOVERY FUND BEFORE THE DEPARTMENT MAY PAY A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT SUBCHAPTER F OF THE MORTGAGE BROKER LICENSE ACT ON THE DEPARTMENT’S WEB SITE REFERENCED ABOVE.
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5.0
Encompass
R
Ryan M
Austin, TX
Posted on February 20th, 2024 10:05 PM
Richie and his team made the process so easy! He was quick to jump on a phone call or forward us information if we ever had questions. I don't think we would have made the decision without his and his team's help!
5.0
Encompass
S
Stephen W R
Pflugerville, TX
Posted on November 23rd, 2023 01:13 PM
Richie answered all my questions and concerns in a professional and timely manner. He made a stressful time a bit less stressful. He kept me well informed throughout the whole process.
5.0
Encompass
J
James C P
Austin, TX
Posted on October 25th, 2023 01:10 PM
Great communication, attention to detail and in depth explanations to questions.
5.0
Encompass
G
Gloria C P
Austin, TX
Posted on October 23rd, 2023 04:59 PM
Richie was knowledgeable, communicative, proactive, and always allowed us to feel very well taken care of throughout our entire process. Highly recommend!
5.0
Encompass
T
Tatiana B
Kyle, TX
Posted on October 13th, 2023 12:53 PM
Richie and his team provided excellent information, making sure we understood each step of the process along the way. They were quick to respond anytime we had a question, and made the process smooth and easy! We had an excellent experience...
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4.83
Encompass
P
Priyanka M B
Pflugerville, TX
Posted on September 25th, 2023 04:25 AM
Richie and his team worked thoroughly to provide options when problems arise. We were able to close on the loan.
5.0
Encompass
V
Victor M
Buda, TX
Posted on September 11th, 2023 02:02 PM
The team always kept in constant communication throughout the entire process and helped getting me the best possible deal
5.0
Encompass
M
Melissa A B
Austin, TX
Posted on September 6th, 2023 06:28 PM
I went into the refinancing process blind but Richie was able to help guide me through every step and give me the reassurance I needed by explaining everything thoroughly. I trusted him fully and know that anyone going through him is in good...
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5.0
Encompass
M
Michael C R
Johnson City, TX
Posted on August 12th, 2023 02:40 PM
As a first-time homebuyer, Richie was very helpful and answered all my questions along the way, even after the loan closed. Made the experience very smooth.
5.0
Encompass
A
Arlene M G
Georgetown, TX
Posted on July 14th, 2023 05:17 PM
Working with Richie was great! He is very knowledgeable and was always open to answer any questions I may have had. He also worked very quickly and made my first time home buying process fantastic!

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