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Monday
9:00 AM to 5:00 PM
Tuesday
9:00 AM to 5:00 PM
Wednesday
9:00 AM to 5:00 PM
Thursday
9:00 AM to 5:00 PM
Friday
9:00 AM to 5:00 PM
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Licensed as SFMC, LP; Service First Home Loans; Service First Mortgage Company; SFMC, Limited Partnership Sec. 157.007. Disclosure Statement. A mortgage banker shall include the following notice to a residential mortgage loan applicant with an application for a residential mortgage loan: complaints regarding mortgage bankers should be sent to the Texas Department of Savings and Mortgage Lending, 2601 N. Lamar, Suite 201, Austin, TX 78705. A Toll-Free Consumer Hotline is available at 1-877-276-5550. Figure: 7 TAC 81.200(c) “CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.”
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M
Matthew L
Fort Worth, TX
Posted on February 23rd, 2024 01:05 PM
The communication was awesome!
A
Aimee M
Crowley, TX
Posted on February 23rd, 2024 12:27 PM
Wonderful customer service and a very supportive team experience! Thank you, Bernie & team!
A
Anthony M
Fort Worth, TX
Posted on February 22nd, 2024 01:38 PM
As previously mentioned Roger was very helpful throughout the entire process. He answered all our questions and made sure our needs were met or exceeded. Highly recommend Roger for any mortgage loan needs.
R
Robert B
Galveston, TX
Posted on February 21st, 2024 09:51 PM
Terrie always makes things very easy to understand and I feel like I'm getting personal attention.
C
Cflores29
Posted on February 19th, 2024 03:49 PM
Betsy was wonderful to work with! Very patient, understanding, and knowledgeable. The whole process was efficient and went as planned from day one!
4.83
SFTP
M
Maysen H
Godley, TX
Posted on February 19th, 2024 02:18 PM
Chase was great and very easy to work with. He responded quickly to my questions even after hours. I’d recommend Chase!
R
Randy L
Aledo, TX
Posted on February 19th, 2024 01:57 PM
Made it easy
K
Keith D
Springtown, TX
Posted on February 16th, 2024 08:11 PM
Chase Ozee was a pleasure to work with throughout my loan process; he was cordial, courteous, and professional from beginning to end. He kept me well informed and made everything as seamless as possible. I’ve never had a mortgage application...
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M
Meghan L
Aledo, TX
Posted on February 16th, 2024 06:50 PM
Bernie and his team are amazing
C
Carrie F
Grandview, TX
Posted on February 16th, 2024 03:20 PM
Our experience was very efficient and the communication with everyone was great!
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