I use a dry process, non-toxic, hypo-allergenic, "green", method of cleaning. No water, no residue, no reappearing stains! My techs are employees, no bait and switch no pressure, no change in price once we arrive. The carpet cleaning industry is full of poor quality service providers who have less that reputable business practices. I don't play that game. I am a mother, home owner and a business minded person. I want someone in my home that I can trust to do what they say they can do, and so should you!! Plain and simple!