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Shelton, Shelton, CT
Shelton, CT

In 1997, John Walsh started a mortgage company. It was a simple enough decision on its face—after years in the industry, he had the experience, the know-how, and a briefcase full of big ideas.
Over the next decade, his company grew from a t... Show More
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His patience and the detail in how the process
My experience with Kristyn was challenging due to several factors. Communication was often limited to short, incomplete responses with a passive-aggressive tone. I was also asked to provide duplicate documents, which unnecessarily prolonged...
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Charlie Masse has received a review with 5 star rating from Taylor E
Reply from Owner
May 29th, 2025 12:00 AM
Taylor: Thanks again for your trust in me. Always enjoy working with you and the whole family.
Charlie Masse has received a review with 5 star rating from Hyunju W
Charlie did an amazing job and I would highly recommend him. Give us multiple options to choose from and got everything done quickly and efficiently.
Reply from Owner
May 29th, 2025 12:00 AM
Thanks Keith: you were the perfect client always on top of what was needed. Looking forward to seeing what you do with the house.
Charlie did an amazing job and I would highly recommend him to anyone in need of a mortgage
Charlie did a fantastic job. He got all of our paperwork in and mortgage set up quickly and efficiently. Gave us multiple options to choose from and went above and beyond in my opinion.
We got our loan on time and we bought a house
Charlie is always quick to answer the questions you need answers to. If he misses your call he always communicates when he will call you back! He is by far the best at what he does. Thanks again Charlie.
Reply from Charlie Masse
May 13th, 2025 08:49 PM
Deb: I always love working with you. 3x now but ready when you need me next time. You did an Amazing job on the house turning it from rough to beautiful. Using the Reno loan when you purchased the house and refinancing a little over a year...
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Better communication , better time management. Will not work with him in the future.
Reply from Charlie Masse
May 27th, 2025 03:46 PM
Thanks for taking the time to talk the other day. I was surprised by the comment but I truly appreciate the feedback. We had many challenges with the sellers not applying for probate until after the contract was signed and the process with...
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About
In 1997, John Walsh started a mortgage company. It was a simple enough decision on its face—after years in the industry, he had the experience, the know-how, and a briefcase full of big ideas.
Over the next decade, his company grew from a tiny 3 person shop to a national lender. And when the housing crisis leveled the mortgage industry in 2007, Total Mortgage was one of the few lenders to survive intact. We owe that to a single choice John had made years earlier, as other lenders were making a killing putting borrowers in homes they would never be able to pay for, signing off on the very deals that would lead to the recession. We would only offer people the loans we knew they could afford.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)