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Monday
9:00 AM to 5:00 PM
Tuesday
9:00 AM to 5:00 PM
Wednesday
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Thursday
9:00 AM to 5:00 PM
Friday
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Equal Housing Opportunity

PRMI NMLS# 3094

PRMI's Legal and Licensing Information

PRMI Privacy Policy

NMLS Consumer Access

PRMI NMLS 3094. PRMI is an Equal Housing Lender. Some products and services may not be available in all states. Credit and collateral are subject to approval. Terms and conditions apply. Programs, rates, terms, and conditions are subject to change and are subject to borrower(s) qualification. This is not a commitment to lend.
Licensed by the Department of Financial Protection and Innovation (DFPI) under the California Residential Mortgage Lending Act 4130403. A copy of our Privacy Policy and Notice is accessible by going to Primary Residential Mortgage’s website and clicking on the “Privacy Policy” link located at the bottom of the page. https://www.primeres.com/privacy-policy Branch NMLS 1671062 Hawaii Department of Commerce and Consumer Affairs Division of Financial Institutions HI- 3094.  Mortgage Lending Division #349.  Department of Consumer & Business Services Division of Finance and Corporate Securities, #ML-1729.  Department of Financial Institutions CL-3094 (http://nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/309).
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M
Michelle L C
Lanai City, HI
Posted on February 6th, 2024 05:09 PM
Lisa was very helpful with explaining the process step by step. Excellent communication and quick responses during the entire process. We are very grateful for her service to get us to close at the end of the month.
Reply from Lisa Watabayashi | Loan Officer | P...
February 20th, 2024 05:11 PM
Thank you so much, Michelle, for your kind words and the 5-star rating. I'm so glad to hear that you found the process to be well-explained and that the communication met your expectations. It was my pleasure to assist you in reaching the end...
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5.0
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Chambray J U M
Mililani, HI
Posted on January 5th, 2024 03:06 AM
We appreciated the quick response and when we had any questions we always got an informative answer.
Reply from Darren Au
January 19th, 2024 03:07 AM
I'm delighted to hear that you appreciated the quick response times and informative answers, Chambray. Your positive feedback validates our commitment to excellent customer service at Primary Residential Mortgage, Inc. Thank you for the 5-star...
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5.0
Encompass
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Cherise A
Mililani, HI
Posted on January 4th, 2024 04:56 PM
Darren Au and Mark Ikehara were awesome! Closed on time with lower rates.
Reply from Darren Au
January 18th, 2024 04:58 PM
I'm truly appreciative of your feedback, Cherise. It was my pleasure to assist you in securing a lower rate and ensuring the closing was on time. Your satisfaction is what motivates our team at Primary Residential Mortgage, Inc. to continuously...
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5.0
Encompass
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Joshua K D
Mililani, HI
Posted on January 4th, 2024 02:51 PM
Easy to work with. Explained everything.
Reply from Darren Au
January 18th, 2024 02:52 PM
I'm thrilled to hear that you had a positive experience with me at Primary Residential Mortgage, Inc., Joshua. My top priority is always to ensure that clients feel comfortable and are well-informed about the process. It was a pleasure assisting...
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5.0
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Aaron S
Posted on December 21st, 2023 06:08 PM
Was a great experience working with Darren and the team they were on top of everything whatever questions we had they had an answer for and was willing to help out with any situation’s we had made a transition smooth and easy for us we will...
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5.0
Encompass
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Jinny H S
Aiea, HI
Posted on December 21st, 2023 06:00 PM
Professional always on top of things and explain things in detail when we had questions definitely will use them again in the future
Reply from Darren Au
January 4th, 2024 06:02 PM
I am incredibly grateful for your kind words, Jinny. It's wonderful to hear that you found our services at Primary Residential Mortgage, Inc. to be professional and helpful. I always make sure to provide detailed answers to any questions, so...
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Fukuyuki P
Aiea, HI
Posted on December 15th, 2023 05:13 PM
Mark was very good at communication
Reply from Mark Ikehara | Loan Officer | Prima...
December 29th, 2023 05:15 PM
Thank you so much, Fukuyuki, for your generous feedback and amazing rating. Communication is a key aspect of my job and I am glad to know that my efforts to stay connected were appreciated. I look forward to assisting you with any future mortgage...
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Trisha C A
Aiea, HI
Posted on December 12th, 2023 05:48 PM
Mark did a great job.
Reply from Mark Ikehara | Loan Officer | Prima...
December 13th, 2023 01:07 AM
Thank you so much! Great working with you!
D
Dujradee A
Mililani, HI
Posted on December 1st, 2023 09:32 PM
She went out of her zone to get this deal thru for me. She was very pleasant and comforting to work with.
Reply from Linda DeCosta | Loan Officer/Proces...
December 15th, 2023 09:33 PM
Thank you so much for your kind words, Dujradee. I'm thrilled to hear that you had a positive experience. I always strive to provide the best service to my clients and going the extra mile is part of my job. I'm glad I could help you with your...
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Andrew C
Mililani, Hawaii
Posted on October 28th, 2023 08:30 PM
This is the 3rd time that I have used Jared Kato. Extremely knowledgeable and helpful
Reply from Jared Kato
November 11th, 2023 08:32 PM
I'm delighted to hear that you've had another positive experience, Andrew! It's always a pleasure to provide you with valuable advice and support. I'm already looking forward to assisting you again in the future. Your continued trust in me...
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