Immediate Response By Phone, 60 Minutes Or Less Response In Person - When disaster strikes, you need to be able to pick up the phone and get an immediate response. You should be able to speak with a qualified emergency responder right away without having to hold for more than 60 seconds and without having to worry about missing a call back. Furthermore, the emergency response team should be at your door no longer than 60 minutes from the time you made the call to stop further damage and begin the clean up and repair process. At Custom Restoration, we answer the phone immediately and either patch you through directly to a project manager or instruct you on some basic initial steps then call you back within 10 minutes.