Miles is the founder and owner of the agency, bringing a down-to-earth approach and 15 years of industry experience to customers. His background in the service industry shaped his passion for connecting with customers and finding the best ways to meet their needs. At the agency, Miles emphasizes the importance of listening to understand each customers unique concerns. He and his experienced team are committed to providing reliable service and guiding customers to the most suitable coverage options. Miles is a proud graduate of the University of Michigan - Dearborn where he earned his degree in Economics. Outside of insurance, he is an avid language learner, fluent in Spanish and actively improving his French. He cherishes spending time outdoors, whether it's hunting, fishing, or simply enjoying nature. Family is central to his life, shared with his wife, their three children, and their red Doberman, Koda. Miles's journey into insurance was driven by his love for teaching and working with people. He discovered that insurance offered a way to combine these interests, allowing him to inform customers and make a tangible difference in their lives. He firmly believes in putting in the best effort in every endeavor, a belief captured in his personal mantra: "There is a world of difference between doing the minimum and doing your best." Miles leads the agency with a focus on teamwork and mutual respect. He is proud of the friendly, family-like atmosphere among the staff and the strong relationships they build with customers. His approach helps see that the agency not only meets but exceeds customer expectations through genuine care and experienced service.