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5.0
Encompass
L
Louis J T
Blue Island, IL
Posted on August 2nd, 2023 01:14 PM
Michael Krach was very knowledgeable and always available to answer any of my questions. Excellent service from Michael.
Reply from Michael Krach
August 12th, 2023 01:19 PM
Thanks for the kind words, Louis. I'm so glad I could help make your home buying experience a good one. Mutual of Omaha Mortgage is proud to have a great team to serve our customers. Thanks for your 5 star rating!
5.0
Encompass
J
James T A
North Platte, NE
Posted on February 19th, 2024 04:48 PM
It is always hard, with today’s world, to do business of the phone or electronically, just because you personally don’t have the opportunity to meet the person. Mike was friendly and always available for any questions I might have had. He made...
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4.5
Encompass
F
Fonda G A
SHEPHERDSVILLE, KY
Posted on February 17th, 2024 03:31 AM
Great communication
5.0
Encompass
E
Echo P
Greenwood, MS
Posted on February 8th, 2024 01:05 PM
Michael was great to deal with. He kept me informed and answered all of my questions to my satisfaction every day. The process was made enjoyable by his availability and knowledge when I called.
Reply from Michael Krach
February 18th, 2024 01:06 PM
Thank you so much for the kind words, Echo. It was truly a pleasure working with you and I'm thrilled to hear that you felt informed and satisfied throughout the process. I strive to provide the most knowledgeable and readily available service...
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4.16
Encompass
R
Robert L F
Salisbury, NC
Posted on January 27th, 2024 11:03 PM
Ease of getting information. Helpful with notes.
Reply from Michael Krach
February 6th, 2024 11:04 PM
I appreciate your kind words, Robert. I'm glad to know that the process of obtaining information was easy and the notes provided were helpful. At Mutual of Omaha Mortgage, customer satisfaction is our top priority, and your feedback is integral...
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5.0
Encompass
J
Jeffrey G M
Winchester, VA
Posted on January 7th, 2024 03:26 AM
Mike was absolutely amazing from start to finish. He listened to what my goals were and created a solution that was beyond my expectations. Communication was great and the team coordination helped make sure we reached the earliest possible...
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Reply from Michael Krach
January 17th, 2024 03:27 AM
I'm really grateful for your kind words, Jeffrey. It was truly a pleasure working with you to meet your goals. I'm thrilled to hear that the solution we created exceeded your expectations, and that our communication and coordination helped...
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5.0
Encompass
E
Edward M H
Chattanooga, TN
Posted on January 5th, 2024 12:03 PM
The interactions with each person was very professional and helped me with my particular situation to get the best loan for me. I feel I received a very good rate considering the current market. The was completed in a very timely manner.
Reply from Michael Krach
January 15th, 2024 12:04 PM
I'm delighted to hear that you had a positive experience with us at Mutual of Omaha Mortgage, Edward. Your feedback is greatly appreciated. It's always rewarding to hear that we were able to provide a professional service and assist with your...
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5.0
Encompass
D
Debbra B
Saint Louis, MO
Posted on December 29th, 2023 03:04 PM
Michael is very knowledgeable and helped me every step of the way. I was nervous about so many things and didn't have a good understanding of the process. Michael explained everything as we went along. He was there for me 100 % of the time....
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Reply from Michael Krach
January 8th, 2024 03:07 PM
I'm truly humbled by your feedback, Debbra. I'm glad that I could assist and bring clarity throughout the process. Your trust in Mutual of Omaha Mortgage and me means a lot. I'm here anytime you need assistance in the future. Thanks for choosing...
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5.0
Encompass
C
Charley R W
Summerville, SC
Posted on December 21st, 2023 06:58 PM
Michael's technical expertise and compassion!
Reply from Michael Krach
December 31st, 2023 06:59 PM
I deeply appreciate your kind words and the stellar rating you gave me, Charley. It was truly a pleasure assisting you; your satisfaction is my main focus. I strive to provide both technical expertise and a compassionate experience to all my...
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5.0
Encompass
A
Andrew S
ERIE, PA
Posted on December 21st, 2023 02:40 PM
Mike worked hard from start to finish to ensure we got the most out of our refinance, he made things easy to understand and was readily available to answer questions along the way. I will certainly recommend anyone in search of similar services...
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Reply from Michael Krach
December 31st, 2023 02:42 PM
I'm pleased to hear that you found value in our services, Andrew. Your satisfaction is our priority, and as such, I'm glad that I was able to assist you in your refinancing needs. Thank you for the high rating and for recommending Mutual of...
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