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  • Rating
  • About
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5.0
Encompass
E
Eribell L
Avon Lake, OH
Posted on September 29th, 2023 02:37 PM
From start to finish I was informed on what was going on. Matt was also very quick to get back to me when I had a question. Overall easy deal.
5.0
Encompass
D
Daniel E F
Bay Village, OH
Posted on December 27th, 2022 04:27 AM
Responsiveness to our questions, taking calls outside of typical business hours if needed, quick processing and closing timeline.
5.0
SFTP
D
Daniel F
Posted on August 9th, 2022 05:55 PM
Friendly, knowledgeable, responsive, quick closing!
5.0
SFTP
L
Lynne K
Posted on July 20th, 2022 01:01 PM
Frequent communication every step of the way. Very smooth process and loan closed within 3 weeks! It was a pleasure to work with Matt and his team.
5.0
SFTP
H
Hillary B
Posted on June 10th, 2022 04:47 PM
Matt was very accessible and able to walk us through the process while answering our questions. We really feel like we not only had great service, but we’re able to learn along the way and be better informed as a result.
Reply from Matthew Kelly
September 27th, 2023 03:14 AM
Thanks for the kind words Hillary! I appreciate having the opportunity to help you buy your first home! I am equally happy that the process went smoothly without a sense of being overwhelmed.
5.0
SFTP
J
Jessica D
Posted on March 4th, 2022 08:25 PM
Our experience dealing with Matt and team far exceeded our expectations. It felt like they were going through the home buying process with us. This provided a sense of relief which is needed during such a stressful time.
5.0
SFTP
R
Robert D
Posted on February 25th, 2022 01:00 PM
Matt is a consummate professional. His responses and actions were very timely and he made the process go smoother than we could ever expect!
Reply from Matthew Kelly
September 27th, 2023 03:14 AM
Robert, It was my pleasure to help you purchase your new home and look forward to seeing the memories you create with your family in it!
5.0
SFTP
L
Leland L
Posted on November 15th, 2021 04:48 PM
Matt was great from the very first phone call! He took the time to educate us on our options and guide us to the best approach for our purchase. He was constantly in communication letting me know where we were, what we needed, and where we...
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5.0
SFTP
A
Albert S
Posted on October 20th, 2021 10:50 AM
Great communication on all ends. Matthew made purchasing my 2nd home with Mutual of Omaha a BREEZE!!
4.33
SFTP
D
Dale T
Posted on September 15th, 2021 12:47 PM
After waiting for month and paying for rate locks, because of the IRS dragging their feet, when everything was submitted, i feel the underwriting department was no efficient and it caused me to pay additional fees to the IRS and State of Pennsylvania...
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