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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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5.0
Encompass
W
William T R
Saint Louis, MO
Posted on February 19th, 2024 12:12 PM
Mark Cooper was was the best in getting our house refinanced
5.0
Encompass
S
Sonjia G
Saint Ann, MO
Posted on February 6th, 2024 03:21 PM
Mark was great, he answered any and all questions, he is very knowledgeable and thorough.
Reply from Mark Cooper
February 16th, 2024 03:23 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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5.0
Encompass
T
Todd M
Saint Ann, MO
Posted on January 31st, 2024 06:28 PM
Mark was very knowledgeable and responsive to me and my client's needs. He made sure all timelines were met and kept me abreast of any changes or challenges he saw coming.
4.0
Encompass
J
Jodi K G
Saint Charles, MO
Posted on December 31st, 2023 03:37 PM
It was overwhelming. I would have loved to know in the beginning what to expect (actions, who was involved, approximate time lines, updates). People responded each time I contacted them but otherwise I heard from them mostly when they needed...
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Reply from Mark Cooper
January 10th, 2024 03:38 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
5.0
SFTP
B
Brenden T
Saint Louis, MO
Posted on November 26th, 2023 01:50 PM
Mark and his team were great and responsive. Answered questions throughout the whole process and we're very thorough
Reply from Mark Cooper
December 6th, 2023 01:53 PM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
5.0
SFTP
K
Kelly T
Saint Louis, MO
Posted on November 21st, 2023 04:10 PM
Mark was exceptionally helpful and easy to talk to. He was very responsive, and gave us all the information we needed to have a quick and successful home purchase! We especially appreciated his recommendation to complete a financial counseling...
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Reply from Mark Cooper
December 1st, 2023 04:12 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
5.0
SFTP
P
Pamela M
Lake Saint Louis, MO
Posted on November 9th, 2023 03:04 PM
Mark is very helpful and supportive.
Reply from Mark Cooper
November 20th, 2023 08:32 AM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
4.66
Encompass
L
Linda M R
Saint Louis, MO
Posted on October 6th, 2023 02:32 PM
I appreciated the personal communication we had with Mark. He responded to our questions quickly even after hours and on the weekends.
Reply from Mark Cooper
October 16th, 2023 02:36 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
4.0
SFTP
C
Christopher H
O Fallon, MO
Posted on September 15th, 2023 05:40 PM
Being able to do a lot of the paperwork electronically was extremely helpful.
Reply from Mark Cooper
September 27th, 2023 03:14 AM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
5.0
SFTP
L
Ligia G
Arnold, MO
Posted on September 15th, 2023 02:26 PM
Thanks for your help!
Reply from Mark Cooper
September 27th, 2023 03:14 AM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

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