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4.83
Encompass
E
Eddy R H
West New York, NJ
Posted on December 31st, 2023 03:18 PM
The constant level of communication made me feel very confident I had experienced people working in my corner throughout the entire process.
Reply from Luis Falcon
January 10th, 2024 03:21 PM
I'm grateful to hear that you appreciated the level of communication throughout your mortgage process, Eddy. Here at Mutual of Omaha Mortgage, our goal is to make our clients feel confident and well-informed every step of the way. Your positive...
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3.66
Encompass
N
Nathaniel L
Cullman, AL
Posted on November 11th, 2023 01:00 PM
I know that the lender can not believe everything the customer says, but in my case they wouldn't listen to me. They kept on trying to use other property that was un related. This kept things in a chaotic environment even after closing. This...
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Reply from Luis Falcon
November 21st, 2023 01:06 PM
I appreciate you taking the time to share your feedback, Nathaniel. It's regretful to hear about the issues you encountered during your transaction with Mutual of Omaha Mortgage. We strive to make our customer's experience as seamless as possible...
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5.0
Encompass
S
Stephanie W T
Northfield, OH
Posted on October 5th, 2023 12:23 PM
Luis Falcon and Krystal Shrider. They kept me up to date on the process and they were very helpful.
Reply from Luis Falcon
October 15th, 2023 12:27 PM
I'm so grateful for your positive feedback, Stephanie. It was our pleasure to keep you informed throughout the process, and we're thrilled to hear that you found our service helpful. We strive to provide the best service at Mutual of Omaha...
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5.0
Encompass
R
Robert C Y
Prairie Village, KS
Posted on January 24th, 2023 10:08 PM
my team, Luis especially, answered all of my questions almost before I asked them...he was thorough, understood that I was not a "techie" and helped me understand things as we went along..very easy and pleasant to work with, and I had the information...
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4.66
Encompass
D
Dayle M G
Jamestown, ND
Posted on January 4th, 2023 01:25 AM
Luis Falcon kept me updated and informed. Other employees I dealt with fell short on keeping me up to date or informed.
4.83
Encompass
C
Craig A F
Marion, IN
Posted on December 31st, 2022 08:36 PM
The always kinda being there feeling of experience. Always returned my calls if I had any questions and the feeling of constantly working to get this loan done. The feeling of always being relaxed through this whole process.
5.0
Encompass
L
Lynn T L
Kershaw, SC
Posted on October 21st, 2022 06:44 PM
Friendly and quick response to all questions during the whole process
5.0
Encompass
T
Troy B
CENTERVILLE, TN
Posted on October 17th, 2022 12:03 AM
The help I received from Luisand Rosa.
3.66
Encompass
J
Jamie L H
Wabash, IN
Posted on September 24th, 2022 02:16 PM
Very friendly staff and understanding of why it took me awhile to get everything done
5.0
SFTP
B
Bradley F
Posted on August 30th, 2022 09:57 PM
Timeliness, communication and advice were all great!!

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