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  • Rating
  • About
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5.0
SFTP
T
Thomas K M
Posted on December 11th, 2023 09:54 PM
The services and treatment I received from Lohea were excellent in every way. I was thoroughly impressed with her professionalism, attention to detail, and the overall experience she provided throughout the mortgage process.
5.0
Encompass
L
Loni M
Ocean View, HI
Posted on November 29th, 2023 10:48 PM
It is such a joy working with Lohea. Her level of professionalism, coupled with her knowledge of the local market, is key to the exceptional services she provides to her clients. She goes above and beyond, and will find the right lending program...
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5.0
Encompass
R
Randi V M
Kailua Kona, HI
Posted on October 6th, 2023 11:20 PM
Lohea is consistently responsive, knowledgeable, professional, and customer-oriented. Everyone should be so fortunate to have someone like her.
Reply from Lohea Merola
October 7th, 2023 12:19 AM
I am so very grateful for your gracious words! Thank you for putting your trust in me and as always for being such great clients. I am thrilled to have been a service to you and Jim for another successful home purchase. Congratulations again...
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5.0
Encompass
H
Hunter M
Ocean View, HI
Posted on September 29th, 2023 08:16 PM
Very good communication and dedication
Reply from Lohea Merola
September 29th, 2023 09:02 PM
Congratulations on the closing of your new home. Thank you so much for trusting me to help you through your first home purchase. Looking forward to all the great things to come!
5.0
Encompass
F
Franklin B O
Volcano, HI
Posted on July 29th, 2023 05:25 PM
As first time home buyers, We are so grateful that Lohea was there to guide us the whole way. She communicated with us thoroughly and made sure we understood what was on the fee sheets and other documents. She was available to answer our phone...
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Reply from Lohea Merola
September 29th, 2023 09:34 PM
Thank you so much, Franklin, for your generous review and the perfect rating! I'm thrilled to know that your first-time home buying experience was a positive one. Guiding you through the process and ensuring you understood every step was my...
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5.0
Encompass
L
Loni M
Volcano, HI
Posted on July 22nd, 2023 10:47 PM
Through Lohea’s experience and knowledge, she was able to find the best loan option for my first time home buyers and their situation. She effectively communicated with the buyers to ensure they had all their documents in and kept us on timeline....
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Reply from Lohea Merola
September 29th, 2023 09:34 PM
I'm truly grateful for your kind words and the fantastic review, Loni. Helping your first-time home buyer clients is always a rewarding experience for me. I'm thrilled I was able to assist them in identifying the best loan option to suit their...
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5.0
Encompass
J
Jennifer D
Kailua Kona, HI
Posted on June 17th, 2023 09:08 PM
Lohea is so intelligent and super responsive and communicative throughout the process!
Reply from Lohea Merola
September 29th, 2023 09:34 PM
Thank you very much, Jennifer, for your kind words and high ratings. Your feedback means a lot to me. I'm thrilled to hear that you found my communication and responsiveness helpful throughout the process. At V.I.P. Mortgage, Inc., we strive...
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5.0
Encompass
J
John R B
Kailua Kona, HI
Posted on June 17th, 2023 02:19 PM
Easy to get ahold of either by phone, text or email.
Reply from Lohea Merola
September 29th, 2023 09:34 PM
I'm so pleased to hear about your positive experience, John! Communication is essential in the process of securing a mortgage, and I'm glad to know that my availability through multiple channels served you well. Thank you for choosing V.I.P....
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5.0
Encompass
K
Kimberly D B
Kailua Kona, HI
Posted on June 14th, 2023 05:49 PM
Communication, Availability and Flexibility has been awesome!
Reply from Lohea Merola
September 29th, 2023 09:34 PM
Thank you so much, Kimberly, for your exceptional rating and review. I'm thrilled to hear you had a positive experience regarding communication, availability, and flexibility. At V.I.P. Mortgage, Inc., we strive to provide the highest level...
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4.16
Encompass
J
Jonah M T R
Kurtistown, HI
Posted on June 6th, 2023 08:44 PM
I got feedback fast and Lohea tried her best to help us as best as she could.
Reply from Lohea Merola
September 29th, 2023 09:34 PM
Thank you, Jonah, for your feedback. It is my goal to provide quick and effective solutions for my clients. I'm glad to hear that you appreciated my efforts. Rest assured, at V.I.P. Mortgage, Inc., we are always committed to giving our best...
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