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4.83
Encompass
H
Henry R B
North Haverhill, NH
Posted on February 23rd, 2024 02:04 PM
Lots of communication. Worked hard to make the experience less daunting. Pleasant
Reply from Lauren Pfaff
March 4th, 2024 02:19 PM
I'm so glad to hear that you found our communication helpful and that we were able to make your experience a little less daunting, Henry. Your feedback is greatly appreciated, and it was indeed a pleasure servicing your mortgage needs. Remember,...
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5.0
Encompass
K
Karen G
MIinnetonka, MN
Posted on February 22nd, 2024 12:35 PM
Lauren worked hard to get me a good plan, and helped me understand all of the details.She and the staff were prompt to respond, and had the answers I needed .Very streamlined process!
Reply from Lauren Pfaff
March 3rd, 2024 12:36 PM
I'm absolutely thrilled to hear that you had such a positive experience, Karen! I strive to ensure that every client fully understands their plan and feel glad that I could help you with it. I'm very fortunate to work with such a dedicated...
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5.0
Encompass
L
Leeford W
Mcdonough, GA
Posted on February 15th, 2024 02:20 PM
Thank you so much for making this experience easy
Reply from Lauren Pfaff
February 25th, 2024 02:23 PM
I'm thrilled to hear that you found our process easy, Leeford! Your positive feedback truly makes my day. At Mutual of Omaha Mortgage, we strive to make every interaction as seamless as possible. Thank you for taking the time to share your...
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5.0
Encompass
J
Jeffrey B K
Crozet, VA
Posted on February 3rd, 2024 08:00 PM
I love human interaction and Lauren was very personable. She was kind and patient. I know that she was going between accounts but she made it seem like my account was the only one she was working on. AND I just know that can't be true.
Reply from Lauren Pfaff
February 13th, 2024 08:02 PM
I'm humbled by your kind words, Jeffrey. It was a pleasure assisting you and I always strive to ensure that my clients feel prioritized and valued, regardless of how many accounts I'm juggling. It's wonderful to hear that my efforts made an...
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5.0
Encompass
N
Nicholas N
Somerset, WI
Posted on December 7th, 2023 11:13 AM
Pretty much everything - Lauren was always prompt, relatable, professional, and made me feel like she had our best interests at heart throughout the process
Reply from Lauren Pfaff
December 17th, 2023 11:16 AM
I'm incredibly grateful for your kind words, Nicholas. Your satisfaction is my top priority, and it's always a pleasure to hear from clients that they felt well-served. I strive to be prompt, relatable, and professional in every interaction....
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5.0
Encompass
T
Tammy W
Deltona, FL
Posted on December 1st, 2023 12:54 AM
It was really fast and Lauren was available for questions whenever I needed her.
Reply from Lauren Pfaff
December 11th, 2023 12:55 AM
I'm thrilled to hear that you had such a positive experience with our process, Tammy. Your satisfaction is my top priority, so I'm glad I was able to assist and be available for your questions. Thank you for choosing Mutual of Omaha Mortgage...
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5.0
Encompass
M
Melissa H
Crystal River, FL
Posted on November 21st, 2023 10:34 PM
Lauren was always available to answer my questions and kept reassuring me that everything was on track. There were a couple of bumps but Lauren was great.
Reply from Lauren Pfaff
December 1st, 2023 10:36 PM
I'm so grateful for your kind words, Melissa. It was my pleasure to support you throughout the process. Yes, there can always be unexpected bumps in any process, but we strive to navigate them efficiently and keep everything on track. Thank...
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5.0
Encompass
I
Ila M M
Grantham, NH
Posted on November 2nd, 2023 12:09 AM
Lauren was extremely personable and professional. She put my million questions at ease and I truly felt she put her best foot forward for my loan.
Reply from Lauren Pfaff
November 12th, 2023 12:13 AM
Thank you so much for the 5-star review, Ila! It was my pleasure to assist you with your loan and answer all your questions. It's always my goal to provide the best possible service and put my clients at ease. I'm thrilled to hear that you...
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5.0
Encompass
D
Dennis G
Nashville, NC
Posted on November 1st, 2023 10:19 AM
Lauren guided me through this process which made it very simple for me. Lauren stayed right on top of it with info that I needed. And when she needed info from me she always confirmed receiving it. Let me say THANK YOU LAUREN FOR ALL YOUR HELP...
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Reply from Lauren Pfaff
November 11th, 2023 10:22 AM
Dennis, it was truly my pleasure to assist you in this process. I believe that effective communication is key, and I'm glad you appreciated my efforts to keep everything clear and concise. Your positive feedback means a lot to me and to Mutual...
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5.0
Encompass
T
Timothy M
Rutherfordton, NC
Posted on October 31st, 2023 11:50 AM
Quick response and resolution
Reply from Lauren Pfaff
November 10th, 2023 11:53 AM
I greatly appreciate your feedback, Timothy! I'm thrilled to know that you were satisfied with the quick response and resolution. At Mutual of Omaha Mortgage, we aim to provide the best possible service. Your 5-star rating means a lot to me....
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