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NMLS# 9392 (www.nmlsconsumeraccess.org). American Advisors Group (AAG) is headquartered at 18200 Von Karman Ave., Suite 300, Irvine, CA 92612. For full legal disclosure, please visit https://www.aag.com/legal-information/. For industry professionals only – not intended for distribution to the general public.
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1.75
SFTP
C
Christopher H
ANAHEIM, CA
Posted on March 9th, 2022 05:38 PM
Communication on issues with files... Laurel was copied and emailed on multiple issues with files, but we've received little to no response or help.
5.0
SFTP
T
Trina I
MURRIETA, CA
Posted on March 2nd, 2022 05:42 PM
She and her team are always great to work with!
5.0
SFTP
K
Kenny K
FAYETTE, UT
Posted on February 25th, 2022 10:19 PM
Underwriting and doc drawing when real smooth on this loan.
4.75
SFTP
R
Robert G
ERIE, CO
Posted on February 17th, 2022 11:03 PM
Laurel is responsive when needed and enjoyable to work with....some of the underwriting issues, not so much.....
3.0
SFTP
J
Jorge A
LAS VEGAS, NV
Posted on February 4th, 2022 06:58 PM
Long story but I'll keep it short, overall, the Processing & Underwriting had many unnecessary delays well over 4 months to close this deal. At Close of Escrow received the wrong Docs and Fees per the compliance department at Funding that forced...
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4.75
SFTP
J
John H
EL PASO, TX
Posted on January 24th, 2022 10:00 PM
great to work with
3.25
SFTP
G
Greg S
SALEM, OR
Posted on December 14th, 2021 07:06 PM
Turnaround times are really long and didnt get answer from processing with turn around time and customers were impatient that we couldnt give them an answer
5.0
SFTP
T
Troy P
GRAND LAKE, CO
Posted on December 14th, 2021 04:46 PM
Thanks for keeping us informed and doing a great job Laurel!
3.25
SFTP
S
STEPHEN H
ENGLEWOOD, CO
Posted on December 13th, 2021 04:08 PM
Not taking the time to address this.
0.75
SFTP
D
Daniel H
SISTERS, OR
Posted on December 9th, 2021 07:19 PM
I can’t give a lot of thought to the time needed to share my experience. My stress levels increase 10 fold thinking about it.

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