Fantastic and timely customer service with a smile. I highly recommend Aurora and the Bates agency!

Aurora is one of the most courteous, helpful insurance agent that I have encountered. She is knowledgeable, friendly and quick to respond to your needs. She deserves all the stars!

The agent who helped me, Aurora Calloway, of the Bates Agency II, went above and beyond to make sure I had all the coverage I wanted at the best price.
I felt like I was getting very special treatment as I was looking at insurance for my car...

Aurora Callaway is excellent agent. Whenever we have questions, she always provides timely and complete information. We have been with the Bates agency for almost a decade and are very satisfied with the service provided.

Christina, a Licensed Agent at the Bates Agencyii, was very helpful in resolving my some issues I was having. I was so impressed with Christina’s professionalism and expertise, I have asked her to be my Agent here out. I would recommend her...

Christina is amazing !!! My store flooded with water and i called her . She had servicemaster out there in 45 min to start drying the water up . I own a fur salon and if the furs had gotten damp or molded they would have been ruined .
As it...

I had a great experience working with Christina at the Bates Agency. I was looking to re-price a number of different plans. I tried a different agency first, and they ignored most of what I sent them, never contacted me, and instead just sent...

Christina at the agency was absolutely fantastic. When trouble with underwriters appeared because they wouldn't accept my 15 year old documentation on my roof update, she kept at it until she got it through. She was responsive, attentive, and...

At first, I was a little suspicious seeing a near perfect 5.0 rating, but decide to call after reading many reviews and felt that they are authentic. I AM GLAD I DID.

Aurora is amazing! She is very professional, friendly, and personal. Although...

Spoke with Christina and she was extremely helpful. Best customer service.