John Russell at First Heritage Mortgage
Vice President, Branch Manager | NMLS ID #216282
At First Heritage Mortgage, we know the same is true of any business. That’s why we take pride in what got us here in the first place: A commitment to serving our communities with honesty, integrity, and care.Nearly 30 years in the industry... Show More
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8 AM to 5 PM
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM
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Reviews from Web
Very seemless process
Seamless all the way till closing day! Thank you for a great experience for my buyers.
Thank you for a wonderful experience for my clients. Tgat is what it is all about, making the home buying process one that is less stressful and enjoyable for the buyer. So, thank you for that.
The entire process was terrific. A great team to work with.
You were all a pleasure to work with! Thank you
Reply from John Russell
August 19th, 2026 05:18 PM
It was great working with you. Thanks again for putting your trust in us.
Deadlines for document execution weren't clearly communicated as we got close to closing. When I had questions about rates and points as we got close to closing, it took a couple days to get back with feedback on strategies for maximizing our...
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Reply from John Russell
August 19th, 2026 01:42 PM
Thank you for your feedback. Please feel free to connect with us to help us improve our services.
Mortgage officer Daniel and John were always helpful with questions and helping with the process
Reply from John Russell
August 3rd, 2026 06:52 PM
Thank you for your response. If there is anything we can do to improve our offering, please let us know.
I had a great experience with First Heritage Mortgage. The loan agent was professional, responsive, and made the process quick and easy. I especially appreciated the fast approval and clear communication, which made everything smooth and stress-free....
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Reply from John Russell
July 14th, 2026 02:09 PM
I enjoyed working with you. Thanks for the great feedback.
Communication was slow & we had to follow up on multiple occasions to get answers to questions And support That went unanswered at fiest. at times information was unclear.
Our transaction had some challenges due to my preferred LO joining the team as our offer was accepted but with teamwork & support from everyone at First Heritage, we made it to the table and my client actually received a check at settlement!...
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Reply from John Russell
June 23rd, 2026 04:31 PM
We hope we'll have the opportunity to serve you again and deliver exceptional services.
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About
At First Heritage Mortgage, we know the same is true of any business. That’s why we take pride in what got us here in the first place: A commitment to serving our communities with honesty, integrity, and care.Nearly 30 years in the industry have taught us that homeownership is more than a significant financial investment — it’s a sense of belonging. It’s peace of mind for you and your family. We’re honored to be a part of that.Our lending experts aim to support and empower you through each step of the mortgage process — and beyond.
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Mortgage Loan Officer
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Year Started
1996
Licenses
- NMLS ID #216282
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