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5.0
Encompass
G
Gene V
Longview, TX
Posted on February 2nd, 2024 03:49 PM
Mr. Jake Arthur is very knowledgeable & professional. He & his staff directed me step by step. I understood how this loan Works. The details were clear & concise. I was encouraged to stay positive & patient. I was assured that everything would...
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Reply from Jake Arthur
February 2nd, 2024 04:06 PM
Gene, we truly appreciate your trust in us here at Mutual of Omaha Mortgage. Thank you for providing the necessary information promptly, it made the process smoother. Your satisfaction is our highest reward. Please do not hesitate to reach...
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5.0
Encompass
M
Michael B S
Vancouver, WA
Posted on January 12th, 2024 01:03 AM
Really responsive and always helpful. Seemed to care about people and their situation
Reply from Jake Arthur
January 22nd, 2024 01:04 AM
I'm truly humbled by your generous feedback, Michael. It was a pleasure assisting you throughout your experience with Mutual of Omaha Mortgage. Your satisfaction is my utmost priority. I'm glad I could be of help and provide a service that...
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5.0
Encompass
L
Landon D H
Huntersville, NC
Posted on November 20th, 2023 01:01 PM
I was amazed at how simple the process was! Jake and his team provided guidance every step of the way. Our cash-out refinance was more than just an important transaction for us, it became a genuine relationship. Jake took time to explain the...
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Reply from Jake Arthur
November 20th, 2023 01:32 PM
I'm really appreciative of your review, Landon. Making the mortgage process simple and providing guidance throughout is always a priority for me and my team. I'm glad to hear you felt a genuine relationship was built through this process as...
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4.5
Encompass
J
Johnny B G
Maple Hill, KS
Posted on December 19th, 2023 03:43 AM
Professional and painless
Reply from Jake Arthur
December 29th, 2023 03:46 AM
I'm glad to know that your experience with us at Mutual of Omaha Mortgage was professional and painless, Johnny. Your kind words and high rating of 4.5 stars is greatly appreciated. We strive to provide top-notch service and your feedback confirms...
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5.0
Encompass
L
Linda G P
Tampa, FL
Posted on November 19th, 2023 09:09 PM
The team kept me up to date on the step by step process. I was always able to get I'm contact with a person
Reply from Jake Arthur
November 20th, 2023 01:34 PM
I'm overjoyed to hear that you had a positive experience with us, Linda. Your 5-star rating is greatly appreciated. If you have any further needs or questions, please don't hesitate to reach out. Thank you again for your kind words. Have a...
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5.0
Encompass
R
Richard A V
Pensacola, FL
Posted on October 31st, 2023 06:39 PM
The overall smooth process from start to finish.
Reply from Jake Arthur
November 10th, 2023 06:39 PM
I'm delighted to hear you had a smooth experience with us, Richard. Here at Mutual of Omaha Mortgage, we always aim to make the process as streamlined as possible for our valued clients. Your 5-star rating means a lot and I'm thrilled to know...
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5.0
Encompass
J
James A C
Port Saint Joe, FL
Posted on October 27th, 2023 04:57 PM
The level of attention and speed of process was truly impressive. All the lending team were friendly and professional .
Reply from Jake Arthur
October 27th, 2023 05:22 PM
James, we strive to deliver a friendly and professional service, while also ensuring a quick and efficient process. Your kind words are greatly appreciated. Thank you for choosing us for your lending needs. Best, Jake Arthur
5.0
Encompass
R
Robert J R
Boynton Beach, FL
Posted on October 12th, 2023 01:30 PM
Easy process, without repeated requests for information that has already provided like other companies I've delt with who can't keep track of what they are doing.
Reply from Jake Arthur
October 12th, 2023 01:40 PM
Rob, I'm really pleased to hear that you had a seamless experience with our process at Mutual of Omaha Mortgage. It's important to us to provide a simple and efficient service, so I'm glad that we hit the mark for you. I appreciate your 5-star...
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5.0
Encompass
J
James G W
Coxs Creek, KY
Posted on September 27th, 2023 01:40 PM
Simple, fast, easy to talk to the team. Very quick turn around. Would recommend to others
Reply from Jake Arthur
September 27th, 2023 03:36 PM
Thank you very much for your positive feedback, James. We always strive to provide a seamless and efficient service at Mutual of Omaha Mortgage. Your recognition validates our efforts and we're delighted to hear that you found our team easy...
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5.0
Encompass
A
Andre K D
Manahawkin, NJ
Posted on September 12th, 2023 07:29 PM
My experience with Jake and his team is that they were very informative, prompt and precise showing great professional skills the way all lenders should be. The transaction went very smoothly and fast.From my wife and I thank you sincerely...
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Reply from Jake Arthur
September 22nd, 2023 08:01 PM
I'm truly glad to hear that your experience with myself and the team at Mutual of Omaha Mortgage was a positive one. It's always our goal to provide informative and prompt service, so it's very rewarding to learn we've been successful in our...
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