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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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5.0
Encompass
B
Brian H
Columbus, OH
Posted on February 18th, 2024 11:25 PM
Jack and the NAF team worked well through the shortened close date. They were prompt and professional. The experience was great.
5.0
Encompass
S
Scott E M
Linton, IN
Posted on January 25th, 2024 03:56 PM
Tracey was difficult to get a hold of, I felt that Jack had to spend a good amount of time trying to get through to her, and I believe had to get a supervisor involved at some point.
Reply from Jack Hanley
February 4th, 2024 05:48 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
5.0
Encompass
A
Amy R P
Salcha, AK
Posted on January 14th, 2024 07:18 PM
Jack Was wonderful and made my experience worth the process. Will recommend jack to alot of pplhere in Alaska
Reply from Jack Hanley
January 24th, 2024 07:19 PM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
5.0
Encompass
J
James M A
Wheeling, WV
Posted on December 23rd, 2023 04:03 PM
Jack and Emily made themselves available at any time. If I had questions they were answered and explained in a way that I could understand. Any issues that arose they were able to walk me through with no issue. They made me feel like I was...
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Reply from Jack Hanley
January 2nd, 2024 04:07 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
5.0
Encompass
T
Todd B
Hendricks, WV
Posted on October 10th, 2023 02:02 AM
Everything was great ,only thing that could be improved is the time to closing should be less than 6 to 8 weeks . Otherwise great job!!
Reply from Jack Hanley
October 20th, 2023 02:05 AM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
5.0
Encompass
S
Shwetha T
Hampden Township, PA
Posted on October 7th, 2023 05:46 PM
Timely response to all my questions
Reply from Jack Hanley
October 17th, 2023 05:50 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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5.0
Encompass
T
Taylor G
Baytown, TX
Posted on October 7th, 2023 05:00 PM
Clear communication was wonderful. Unrivaled from all other lenders we spoke to, even the lender we ultimately decided to go with.
Reply from Jack Hanley
October 17th, 2023 05:02 PM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
5.0
Encompass
S
Stephanie G
Lorain, OH
Posted on October 4th, 2023 07:21 PM
Jack & Bill made me feel like what they were doing would be the same that they would do for family. Whenever I will come out with a question and they couldn’t answer and would always call me back within minutes. I was pretty much stress-free...
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Reply from Jack Hanley
October 14th, 2023 07:25 PM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
5.0
Encompass
R
Rick M
Lorain, OH
Posted on October 4th, 2023 12:54 PM
Jack Hanley and his team
5.0
Encompass
M
Melvin S
Atlanta, GA
Posted on October 4th, 2023 12:31 PM
The level of professionalism from everybody at New, American funding
Reply from Jack Hanley
October 14th, 2023 12:33 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

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