Be prepared for your policy amount to increase and not decrease like it used to as your vehicle gets older.

Gene Massey has received a review with 5 star rating from Rachel Schmitt

Gene Massey has received a review with 1 star rating from Joel Goodrum

Stephanie is very condescending over phone and yells if you ask a question more than once. I changed my agency after fearing she will respond to my calls and not her staff. Signing up with this agent was a mistake.

Had a back up in basement the end of April, this past year. State farm representatives from Ohio had handled claims from April thru May and received excellent care and processing of claims in excellent time frame considering Covid. It is with...

I signed up with Josh last December and he seemed like a nice enough fellow. The rates were good and it was fine. I had now issue with a credit card change for payment a month ago and asked to change over to a new payment method. Every since...

Just had a terrible experience with Stephanie Hevener, the office manager. Rude and slammed the phone down on me and my assistant. It was wild as we've never interacted before and had a short conversation regarding a condo association, which...

Fantastic insurance agency. The staff here are the most knowledgeable and friendly I've ever come across. Do yourself a favor, give these guys a try, you'll never leave.

TERRIBLE! Customer service. Stephanie is rude and lacks basic math skills. I can not stress this enough. Save yourself time and aggravation. I love state farm insurance but after switching to this agent i now have a bad taste about the company....

I believe josh has lacks basic professionalism
After being with State Farm for 20 years , I decided to go with another company when I found out my home policy had been cancelled for more than 2 month without any notification
And policies that...