We want you to be comfortable with your decision to use us for all your security and locksmiths needs. If you have any questions or concerns, we urge you to contact us and ask lots of questions If you've used our website to place an order and find yourself wondering when it's going to arrive, you won't have to wonder for long. Any time of the day or night you're free to boot up your computer and log into your online account. Not only will you be able to track your order, but if it hasn't yet shipped, you'll also be able to make some changes to it. There is one caveat you should know about. Do to security concerns, our ability to modify your account and orders is a little limited. You must use the email address that you have linked to your Amazon.com account. If you use a different email address, there's nothing we'll be able to do to help you. Great Features When you check out our website, you'll realize that we've done everything we can think of to make your life as simple as possible. We created a fantastic self-service feature we're very proud of and urge you to use it. When you do, you'll be connected directly to our customer service department. The individuals working in customer service are well trained and very personable. They love hearing from EA Locksmith customers and will be happy to answer any questions you have. As of right now we're not a bilingual company. Our staff isn't required to speak multiple languages. Any question directed to us has to be written in English. Not Receiving Replies?We take your comments, questions, and concerns very seriously and have a strict policy to respond to each question we receive, but sometime technology doesn't always work as well as it should. If you contact us but are still waiting for a response, it's possible that something has gone wrong. Check your spam folder and make sure our emails aren't getting rerouted.We have created a detailed help section we want you to use to help you troubleshoot your email program and determine why our responses aren't getting through. Taking advantage of the ability to subscribe to our Special Occasion Reminder allows you to make sure you never forget a message from us, and that you stay on top of dates that are important to you.We take a great deal of pride in being a company that has a reputation for doing honest business and being easy to work with. You'll find us to be well informed, personable, and extremely proud of our products.We promise, you're going to enjoy working with us.